Customer Care Agent
About The Position
Camping World is seeking a highly organized and detail-oriented Customer Care Agent to join our growing Acquisition Operations Team. This role plays a vital part in ensuring the accuracy and efficiency of our RV acquisition process by managing customer documentation, title workflows, and internal system updates. The ideal candidate combines administrative precision with strong communication skills and a commitment to providing outstanding customer support. Why Join Camping World As part of the largest RV retailer in the nation, you’ll be joining a team dedicated to excellence, innovation, and customer satisfaction. The Customer Care Team is a critical link between the customer and our dealership network—ensuring every acquisition is processed efficiently, accurately, and with care. You’ll have the opportunity to grow within a supportive environment that values initiative, accountability, and collaboration.
Requirements
- Strong knowledge of Microsoft Office applications (Outlook, Word, Excel).
- Exceptional attention to detail and organizational skills.
- Proven ability to manage multiple priorities in a fast-paced, high-volume environment.
- Excellent written and verbal communication skills.
- Ability to handle confidential information with professionalism and discretion.
- Strong interpersonal skills and the ability to collaborate across multiple departments.
- Knowledge of title and registration procedures (automotive or RV industry preferred).
Responsibilities
- Support the acquisition process by managing documentation from initial customer contact through contract completion and funding.
- Receive, scan, and upload contracts, titles, and supporting documents into internal systems (Salesforce, HappyFox, and related platforms).
- Coordinate with internal teams (Accounting, Titles, Funding, and Dealership) to ensure each deal progresses accurately and on schedule.
- Provide exceptional customer service to sellers by communicating status updates, clarifying paperwork requirements, and ensuring a smooth selling experience.
- Assist management with administrative tasks, reporting, and special projects to enhance departmental efficiency.
- Maintain compliance with company standards and regulatory documentation practices.
Benefits
- Paid Time Off
- 401(k)
- Employee Assistance Program
- Good Sam Roadside Assistance
- discounts
- paid parental leave (if eligibility is met)
- Tuition Reimbursement (if eligibility is met)
- on the job training opportunities
- medical, dental, vision
- access to dental & vision coverage
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
