Scheduling Assistant

HTSS•Allentown, PA

16d•$28

About The Position

An exciting opportunity to join a large, well-established utility company as a Scheduling Assistant. This role plays a key part in ensuring efficient scheduling operations and exceptional customer communication. You'll serve as a central point of contact for customer inquiries and support schedulers through the entire job scheduling process.

Requirements

Excellent communication and organizational skills
Experience in customer service required
Comfortable using scheduling systems and digital platforms
Strong attention to detail with the ability to multitask effectively

Nice To Haves

Prior experience in scheduling or administrative support is a plus

Responsibilities

Act as the main contact for all incoming customer calls and emails
Address customer inquiries and concerns directly or delegate as needed
Log all customer interactions and compile weekly reporting
Proactively reach out to customers to support scheduling processes
Clearly communicate pre-job requirements (e.g., inspection deadlines, physical site readiness, meter account setup)
Schedule and confirm customer appointments, send reminders, and maintain communication logs
Assist with creating and organizing work packets
Process bundled job cards
Verify and remove job holds
Create IVR (Interactive Voice Response) appointments
Support work order close-outs
Schedule temporary disconnects
Investigate property damage claims and coordinate scheduling when company liability is confirmed