Scheduling Assistant

Casey Auto Group • Newport News, VA

2d

About The Position

As a Scheduling Assistant, you will play a crucial role in ensuring a smooth and efficient experience for our customers. Your primary responsibilities will include:

Requirements

• High school diploma or equivalent; some college or post-secondary education is a plus.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Proficiency in using scheduling and CRM software.
• Customer-focused and dedicated to delivering outstanding service.

Nice To Haves

• Previous experience in a customer service or appointment coordination role is preferred but not required.

Responsibilities

• Scheduling Appointments: Coordinate appointments for customers interested in service appointments.
• Customer Communication: Effectively communicate with customers via phone, email, and in-person to understand their needs, answer questions, and confirm appointments.
• Calendar Management: Maintain an organized appointment calendar for the sales and service departments, optimizing time and resources.
• Data Entry: Accurately record customer information, appointment details, and other relevant data in our database.
• Follow-Up: Conduct follow-up calls to confirm appointments, remind customers of their scheduled visits, and gather feedback after their appointments.
• Team Collaboration: Collaborate with the sales and service teams to ensure seamless scheduling and appointment coordination.

Benefits

• Competitive compensation and performance-based bonuses.
• Training and development opportunities to help you grow in your career.
• A positive and supportive work environment within a well-respected dealership.
• Employee discounts on vehicles and services.
• Health and dental benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED