Scheduling and Outreach Specialist

David Lawrence Center•Naples, FL

36d•$17•Hybrid

About The Position

The Scheduling and Outreach Specialist plays a key role in supporting the Medical Services Department by maintaining client engagement and promoting continuity of care. This position is responsible for proactively outreaching to clients who have missed appointments, are due for follow-up visits, or require assistance rescheduling. The goal of this role is to encourage client follow-through, minimize gaps in care, and ensure smoother daily operations across the department.

Requirements

High school diploma or equivalent required.
Minimum of one (1) year experience in a medical office, scheduling, or client outreach role preferred.
Knowledge of healthcare scheduling systems and electronic health records preferred.
Strong interpersonal and communication skills with the ability to effectively engage clients.
Excellent organizational skills and attention to detail.
Ability to manage multiple priorities and maintain a high degree of accuracy.
Demonstrates initiative and accountability in achieving department goals.
Microsoft Office 365 skills (Including Teams/Video Conferencing) experience = Strongly Preferred
Staying compliant on all trainings and immunizations = Required
Ability to pass Level II DCF Mental Health Fingerprinting, Drug Screen and Local Criminal Check = Required

Nice To Haves

Microsoft Office 365 skills (Including Teams/Video Conferencing) experience = Strongly Preferred
Minimum of one (1) year experience in a medical office, scheduling, or client outreach role preferred.
Knowledge of healthcare scheduling systems and electronic health records preferred.

Responsibilities

Conducts proactive outreach to clients who have missed appointments or are due for follow-up visits, using approved communication methods (phone, text, and/or mail).
Reschedules appointments in coordination with providers and clinical support staff to optimize daily schedules and reduce missed opportunities.
Documents all outreach attempts, client contacts, and scheduling outcomes accurately in the Electronic Health Record (EHR).
Collaborates closely with Program Support staff, Medical Services staff, and Medical Services Director/Supervisor to identify clients requiring outreach or follow-up.
Provides appointment reminders and confirmation calls to reduce no-show rates and improve client attendance.
Assists with maintaining up-to-date scheduling templates and provider calendars to support daily department operations.
Participates in departmental meetings to review outreach data, identify barriers to engagement, and recommend process improvements.
Demonstrates professionalism, compassion, and respect when communicating with clients, families, and team members.
Maintains confidentiality and adheres to all HIPAA and DLC compliance standards.
Performs other related duties as assigned.