Scheduling and Billing Specialist

Bon Secours Mercy Health • Richmond, VA

4d • Onsite

About The Position

The Scheduler is responsible to coordinate and schedule patient testing and procedures , including interacting with physician offices, other health care providers and staff in departments that provide services to ensure patients are scheduled as soon as possible . This role will enter patient data into the computer system and complete general office work for the department as needed . May serve as receptionist for patients.

Requirements

• High School Diploma or GED
• Knowledge of medical terminology
• Computer skills to include Microsoft Office, PHS, and HSM
• Attention to detail
• Acceptance of authority
• Critical thinking
• Communication with all levels of professionals
• Teamwork
• Conflict resolution
• Active listening
• Relationship building

Nice To Haves

• Associate degree in business, Healthcare, or related field
• 2 years o f previous scheduling and payroll experience

Responsibilities

• Prepares , posts , and distributes daily schedules .
• Reviews and updates schedule daily.
• Communicates an y changes affecting the next day’s schedule to appropriate personnel .
• Maintains and secures replacement staff for staffing levels that meet required guidelines and communicates staffing needs to off shift supervisor and Director.
• Reports all issues to leadership .
• Reviews and corrects weekly attendance sheets to ensure accurate payroll.
• May approve/ disapprove PTO and vacation requests according to established nursing guidelines and labor contracts.
• Tracks and completes attendance actions for supervisor review.
• Maintains agency information including orientation checklists, reports of usage, and completion verification.
• Verifies patient information from physician’s offices, as well as equipment needs, special requests, and positioning.
• Communicates special equipment, instruments, and supply requests to appropriate staff .
• Verifies all patient names, procedures, surgeons, and times with Registration/Admitting.
• Ensures correct orders, diagnosis, and clinical history is collected and entered into computer system.
• Provides physician office staff and/or patient with hospital approved instructions regarding test preparation.
• Answers questions pertaining to testing, scheduling, and testing preparation.
• Refers patient to specialty area staff instructions, which are outside of the ordinary.
• Maintains patient records from the previous day, ensuring all records are accounted for.
• M aintains surgical logbook as needed .
• Compiles daily census statistics and distributes reports.
• O btain necessary insurance pre-authorization and pre-certifications.
• Responsible for prior authorization and registration functions.
• Ensures accurate patient identification by consistently verifying two patient identifiers in accordance with hospital policy and patient safety standards .

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts
• Paid time off, parental and FMLA leave, shot- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support
• Benefits may vary based on the market and employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees