Scheduling Analyst

Cooper University Hospital•Camden, NJ

About The Position

Responsible for building, maintaining, and modifying centralized scheduling templates for all scheduling providers. Ensure all approved template changes follow change management procedures and protocols. Work closely with Ambulatory leadership team and Cooper partners to ensure master templates are published/modified on a rolling basis as planned. Reschedule patient appointments as indicated by the Reschedule List Report. Ensure quality patient scheduling, positive telephone etiquette, and exceptional customer service. Interact with all levels of management and staff. Must be able to function as part of a team providing a high level of quality service to all clients. Inform actionable recommendations related to streamlining scheduling operations and meeting Cooper Health patient access goals.

Requirements

3-5 years’ patient appointment scheduling and insurance verification experience in a complex academic medical office.
Experience building/managing provider schedules in Flowcast or EPIC strongly preferred.
Proven experience exhibiting exceptional customer service, strong interpersonal communication, and detail – oriented skills required.
Successful completion of Cooper issued Epic Cadence certification required upon hire.

Responsibilities

building, maintaining, and modifying centralized scheduling templates
ensure all approved template changes follow change management procedures and protocols
ensure master templates are published/modified on a rolling basis as planned
reschedule patient appointments
ensure quality patient scheduling, positive telephone etiquette, and exceptional customer service
function as part of a team providing a high level of quality service to all clients
inform actionable recommendations related to streamlining scheduling operations and meeting Cooper Health patient access goals