Scheduling Analyst

Cooper University Hospital•Camden, NJ

18h•$24 - $40

About The Position

At Cooper University Health Care , our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey. Responsible for building, maintaining, and modifying centralized scheduling templates for all scheduling providers. Ensure all approved template changes follow change management procedures and protocols. Work closely with Ambulatory leadership team and Cooper partners to ensure master templates are published/modified on a rolling basis as planned. Reschedule patient appointments as indicated by the Reschedule List Report. Ensure quality patient scheduling, positive telephone etiquette, and exceptional customer service. Interact with all levels of management and staff. Must be able to function as part of a team providing a high level of quality service to all clients. Inform actionable recommendations related to streamlining scheduling operations and meeting Cooper Health patient access goals.

Requirements

3-5 years’ patient appointment scheduling and insurance verification experience in a complex academic medical office.
Proven experience exhibiting exceptional customer service, strong interpersonal communication, and detail – oriented skills required.
Successful completion of Cooper issued Epic Cadence certification required upon hire.

Nice To Haves

Experience building/managing provider schedules in Flowcast or EPIC strongly preferred.
Bachelor’s Degree or equivalent experience preferred.

Responsibilities

Building, maintaining, and modifying centralized scheduling templates for all scheduling providers.
Ensure all approved template changes follow change management procedures and protocols.
Work closely with Ambulatory leadership team and Cooper partners to ensure master templates are published/modified on a rolling basis as planned.
Reschedule patient appointments as indicated by the Reschedule List Report.
Ensure quality patient scheduling, positive telephone etiquette, and exceptional customer service.
Interact with all levels of management and staff.
Function as part of a team providing a high level of quality service to all clients.
Inform actionable recommendations related to streamlining scheduling operations and meeting Cooper Health patient access goals.