Scheduler - LV Tropicana Family Med Cl - Full Time 10 Hour Rotating Shifts (Non-Exempt) (Non-Union)

University of Southern California•Las Vegas, NV

21h•Onsite

About The Position

The Scheduler will be the first point of contact for all patients, providing a consistent superior customer service experience in accordance with the Center's mission and vision. This position involves demonstrating excellent customer service techniques, meeting and greeting patients, answering patient calls, identifying and clarifying patients' needs and desires, confirming patient's identity and eligibility, obtaining required signatures from patients, scheduling patients for appointments, and answering patient's questions. The role supports center operations by greeting and checking in patients at the front desk, scheduling appointments, and performing other front desk functions. The Scheduler acts as an advocate/liaison for patients and the Health Center, handles patient requests, provides benefit plan and eligibility information, and adheres to policies and procedures. They may also perform duties as a care coordinator.

Requirements

High school or equivalent
Understanding of medical terminology
Ability to interview patients and interface with physicians, nurses and other professional staff
Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

Nice To Haves

One (1) year working in a customer service (preferably in a medical environment)

Responsibilities

Acts as the positive “face” of the Health Center as the main point of contact for participants and families
Support center operations by greeting and checking in patients at the front desk, scheduling appointments, and other front desk functions
Schedules appointments, confirms patient availability and properly reviews appointment date, time, location, and provider name with caller for accuracy
Act as an advocate/liaison for patients and the Health Center and continuum of care as appropriate
Answer telephone promptly and in a polite professional manner
Direct calls to other departments as needed
Use sound judgement in handling calls, especially with upset patients
Understanding of when to escalate calls
Maintain all delegated worklists (tasks) through the electronic medical record
Effective, efficient and safe use of equipment
Handles patient requests and questions appropriately
Provides benefit plan and eligibility information to participants, providers, unions, employers and others
Adheres to the Culinary Health Center and Jayakumar NV PC policies and procedures
Perform duties as care coordinator when assigned
Other duties as assigned