Scheduler - LV Tropicana Family Med Cl - Full Time 10 Hour Rotating Shifts (Non-Exempt) (Non-Union)

University of Southern California•Las Vegas, NV

21h•Onsite

About The Position

The Scheduler will serve as the primary point of contact for all patients, ensuring a consistently superior customer service experience aligned with the Center's mission and vision. This role involves demonstrating excellent customer service techniques, greeting and checking in patients, answering patient calls, identifying and clarifying patient needs and desires, confirming patient identity and eligibility, obtaining necessary signatures, scheduling appointments, and addressing patient questions. The Scheduler supports center operations by managing front desk functions and acts as a positive representative and advocate for patients within the Health Center and the continuum of care.

Requirements

High school or equivalent
Understanding of medical terminology
Ability to interview patients and interface with physicians, nurses and other professional staff.
Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

Nice To Haves

One (1) year working in a customer service (preferably in a medical environment).

Responsibilities

Acts as the positive “face” of the Health Center as the main point of contact for participants and families
Support center operations by greeting and checking in patients at the front desk, scheduling appointments, and other front desk functions
Schedules appointments, confirms patient availability and properly reviews appointment date, time, location, and provider name with caller for accuracy
Act as an advocate/liaison for patients and the Health Center and continuum of care as appropriate
Answer telephone promptly and in a polite professional manner.
Direct calls to other departments as needed.
Use sound judgement in handling calls, especially with upset patients.
Understanding of when to escalate calls.
Maintain all delegated worklists (tasks) through the electronic medical record
Effective, efficient and safe use of equipment.
Handles patient requests and questions appropriately
Provides benefit plan and eligibility information to participants, providers, unions, employers and others
Adheres to the Culinary Health Center and Jayakumar NV PC policies and procedures.
Perform duties as care coordinator when assigned.
Other duties as assigned.