Scheduler - LV Tropicana Family Med Cl - Full Time 10 Hour Rotating Shifts (Non-Exempt) (Non-Union)

Keck Medicine of USC•Las Vegas, NV

1d•Onsite

About The Position

The Scheduler will be the first point of contact for all patients, providing a consistent superior customer service experience in accordance with the Center's mission and vision. This position demonstrates excellent customer service techniques, meets and greets patients, answers patient calls, identifies and clarifies patients' needs and desires, confirms patient's identity and eligibility, obtains required signatures from patients, schedules patients for appointments, and answers patient's questions. The role supports center operations by greeting and checking in patients at the front desk, scheduling appointments, and performing other front desk functions. The Scheduler acts as an advocate/liaison for patients and the Health Center and continuum of care as appropriate, answers telephones promptly and professionally, directs calls as needed, and uses sound judgment in handling calls, especially with upset patients, understanding when to escalate. They maintain all delegated worklists (tasks) through the electronic medical record, ensure effective, efficient, and safe use of equipment, handle patient requests and questions appropriately, and provide benefit plan and eligibility information to participants, providers, unions, employers, and others. The position also adheres to the Culinary Health Center and Jayakumar NV PC policies and procedures and performs duties as a care coordinator when assigned.

Requirements

High school or equivalent
Understanding of medical terminology
Ability to interview patients and interface with physicians, nurses and other professional staff.
Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

Nice To Haves

One (1) year working in a customer service (preferably in a medical environment).

Responsibilities

Acts as the positive “face” of the Health Center as the main point of contact for participants and families
Support center operations by greeting and checking in patients at the front desk, scheduling appointments, and other front desk functions
Schedules appointments, confirms patient availability and properly reviews appointment date, time, location, and provider name with caller for accuracy
Act as an advocate/liaison for patients and the Health Center and continuum of care as appropriate
Answer telephone promptly and in a polite professional manner.
Direct calls to other departments as needed.
Use sound judgement in handling calls, especially with upset patients.
Understanding of when to escalate calls.
Maintain all delegated worklists (tasks) through the electronic medical record
Effective, efficient and safe use of equipment.
Handles patient requests and questions appropriately
Provides benefit plan and eligibility information to participants, providers, unions, employers and others
Adheres to the Culinary Health Center and Jayakumar NV PC policies and procedures.
Perform duties as care coordinator when assigned.
Other duties as assigned.