Scheduler - LV Tropicana Family Med Cl - Full Time 10 Hour Rotating Shifts (Non-Exempt) (Non-Union)

University of Southern California•Las Vegas, NV

1d•Onsite

About The Position

The Scheduler will be the first point of contact for all patients, providing a consistent superior customer service experience in accordance with the Center's mission and vision. This position involves demonstrating excellent customer service techniques, meeting and greeting patients, answering patient calls, identifying and clarifying patients' needs and desires, confirming patient's identity and eligibility, obtaining required signatures from patients, scheduling appointments, and answering patient's questions. The role also supports center operations by checking in patients at the front desk, acting as an advocate/liaison for patients and the Health Center, answering telephones promptly and professionally, using sound judgment in handling calls (especially with upset patients and knowing when to escalate), maintaining delegated worklists through the electronic medical record, ensuring effective, efficient, and safe use of equipment, handling patient requests, providing benefit plan and eligibility information, adhering to policies and procedures, and performing duties as a care coordinator when assigned.

Requirements

High school or equivalent
Understanding of medical terminology
Ability to interview patients and interface with physicians, nurses and other professional staff.
Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

Nice To Haves

1 year One (1) year working in a customer service (preferably in a medical environment).

Responsibilities

Acts as the positive “face” of the Health Center as the main point of contact for participants and families
Support center operations by greeting and checking in patients at the front desk, scheduling appointments, and other front desk functions
Schedules appointments, confirms patient availability and properly reviews appointment date, time, location, and provider name with caller for accuracy
Act as an advocate/liaison for patients and the Health Center and continuum of care as appropriate
Answer telephone promptly and in a polite professional manner. Direct calls to other departments as needed.
Use sound judgement in handling calls, especially with upset patients. Understanding of when to escalate calls.
Maintain all delegated worklists (tasks) through the electronic medical record
Effective, efficient and safe use of equipment.
Handles patient requests and questions appropriately
Provides benefit plan and eligibility information to participants, providers, unions, employers and others
Adheres to the Culinary Health Center and Jayakumar NV PC policies and procedures.
Perform duties as care coordinator when assigned.
Other duties as assigned.