Scheduler - LV Tropicana Family Medicine Clinic - Full Time 10 Hour Rotating Shifts (Non-Exempt) (Non-Union)
About The Position
The Scheduler performs clerical and communication functions in the department/clinic. This role involves scheduling patient appointments, providing courteous reception, answering phones, and registering new patients. Various office duties, including filing and sorting, are also part of the role. The Scheduler reviews new patient referrals/authorizations for adequate coding, performs new patient registration, insurance verification, and scheduling as necessary. This position requires working with all physicians in the Department/Clinic and serving as the first point of contact for all patients, ensuring a consistent superior customer service experience in line with the Center's mission and vision. Key responsibilities include demonstrating excellent customer service, greeting and checking in patients, identifying and clarifying patient needs, confirming identity and eligibility, obtaining required signatures, and answering patient questions. The Scheduler also acts as an advocate/liaison for patients and the Health Center, answers telephones promptly and professionally, directs calls, uses sound judgment in handling calls (especially with upset patients), understands when to escalate calls, maintains delegated worklists through the electronic medical record, ensures efficient and safe use of equipment, handles patient requests, provides benefit plan and eligibility information, adheres to policies, and performs care coordinator duties when assigned.
Requirements
- High school or equivalent
- Understanding of medical terminology
- Ability to interview patients and interface with physicians, nurses and other professional staff
- Fire Life Safety Training (LA City) - If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
Nice To Haves
- One (1) year working in a customer service (preferably in a medical environment)
Responsibilities
- Performs clerical and communication functions in the department/clinic
- Schedules patient appointments
- Provides courteous reception in the department/clinic
- Answers phones and registers new patients
- Performs various office duties including but not limited to filing and sorting
- Reviews new patient referrals/authorization for adequate coding
- Performs new patient registration, insurance verification, and scheduling as necessary
- Works with any and every physician in the Department/Clinic
- Acts as the first point of contact for all patients providing a consistent superior customer service experience in accordance with the Center's mission and vison
- Demonstrates excellent customer services techniques
- Meets and greets patients
- Answers patient calls
- Identifies and clarifies patients' needs and desires
- Confirms patient's identity and eligibility
- Obtains required signatures from patients
- Schedules patients for appointments
- Answers patient's questions
- Acts as the positive “face” of the Health Center as the main point of contact for participants and families
- Supports center operations by greeting and checking in patients at the front desk, scheduling appointments, and other front desk functions
- Schedules appointments, confirms patient availability and properly reviews appointment date, time, location, and provider name with caller for accuracy
- Acts as an advocate/liaison for patients and the Health Center and continuum of care as appropriate
- Answers telephone promptly and in a polite professional manner
- Directs calls to other departments as needed
- Uses sound judgement in handling calls, especially with upset patients
- Understands when to escalate calls
- Maintains all delegated worklists (tasks) through the electronic medical record
- Ensures effective, efficient and safe use of equipment
- Handles patient requests and questions appropriately
- Provides benefit plan and eligibility information to participants, providers, unions, employers and others
- Adheres to the Culinary Health Center and Jayakumar NV PC policies and procedures
- Performs duties as care coordinator when assigned
- Performs other duties as assigned
Benefits
- Excellent benefits and perks
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
