Scheduler

First Student • Kalamazoo, MI

10d • $16 • Onsite

About The Position

First for a reason: At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer. Provides quality customer service to customers by phone or in person. Performs some or all of the responsibilities below. Schedule: Monday through Friday Payrate: $16/hr

Requirements

• High school diploma or equivalent
• Able to operate a computer
• Complete any training requirements
• Communicate clearly in English
• Able to operate standard telephone system
• Exercise business telephone etiquette
• Able to sit for prolonged hours, office type call center environment.

Responsibilities

• Responds to customer inquiries and problems by providing timely and accurate information or directing inquiries to supervisor.
• Follows and explains policy and procedure as outlined in operations and procedures manuals.
• Treats each customer/caller with courtesy, dignity, and respect privacy.
• Meets or exceeds established performance requirements.
• Enters data with an error of 1% or less for notation of transportation type, pickup times, appointment times, addresses, and other information as outlined in operations and procedures manuals.
• Documents trip authorization according to procedures.
• Remains knowledgeable of all policies and procedure changes.
• Adheres to the work schedule in order to handle the call volume and contractual requirements, unless request made by supervisor.
• All other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees