Scheduler I

Sarasota Memorial Health Care System

8h

About The Position

Professionally interviews and schedules patients for outpatient service including preregistration. Coordinates patient schedules to maximize patient and physician satisfaction institution-wide. Communicates patient instructions and directions, physician order requirement, authorization/pre-certification/referral requirement to patients, physician office staff, and other SMHCS personnel. Maintains scheduling and pre-registration accuracy rate per department standards. Creates estimate for patient financial responsibility and collects co-insurance, co-payment, and deductible as indicated. Initiates process to assure the patient meets the hospital financial policies/guidelines for services to be rendered and transfers to appropriate departments for more complex situations.

Requirements

• Require a minimum of one (1) year of customer service, general administrative, or healthcare experience.
• HS EQ: High School Diploma, GED or Certificate

Nice To Haves

• Prefer the ability to analyze problems and offer solutions.
• Prefer the ability to work in a call center environment.
• Prefer effective communication skills, including the ability to handle difficult customer situations.
• Prefer general knowledge of medical insurance and terminology.
• Prefer knowledge of ICD-9/ICD-10 coding and current CPT coding.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees