Scheduler/Dispatcher (Transit System)

Iredell County, NC • Statesville, NC

38d

About The Position

Performs a variety of transportation scheduling, communications, and administrative support work in dispatching vehicles in the County Transportation Program. The scheduler/dispatcher is responsible for efficiently coordinating transportation requests for citizens of Iredell County. It is a fast-paced work environment, receiving 2000 plus phone calls daily. This position generates a driver schedule depending on the trip demand. This position determines system capacity due to trip count, trip distance, and driver availability. Employee must be able to make decisions with sound judgment and follow all Federal, State, and Local laws and policies. This position works with drivers, passengers, and human service agencies to provide safe and timely transportation. The position will also answer telephones and input trip reservations into the transit software system.

Requirements

• Excellent communication skills, oral and written.
• Familiarity with areas of service (geographic locations).
• Excellent customer service skills.
• Advanced computer skills and understanding Microsoft Office programs, Ecolane transit Planning, Motorola Wave Push to talk
• Attention to detail for efficient scheduling of trips.
• High School Diploma or GED required, Associates Degree in Business or related field preferred. Must be have fluent computer skills with the ability to process mass amounts of data and prioritize the information in a logical order. Familiarity with street locations helpful; knowledge of dispatching practices and procedures helpful. Excellent communication skills with all levels of management and clients.
• Must be bondable and able to relate to people of all ages and economic and ethnic backgrounds.
• Must comply with NCDOT/FTA requirements for pre-employment, random, reasonable suspicion, and post-accident drug and alcohol tests as deemed appropriate by the Iredell County Area Transportation System's current approved Drug Testing Policy.
• Background checks are performed as a condition of employment and performed every three years thereafter. DMV checks are performed as a condition of employment and annually thereafter.
• DMV checks are performed as a condition of employment and annually thereafter. DMV driving record should comply with the ICATS's Motor Vehicle Record Check Policy.
• Drivers must have no more than two (2) chargeable moving violations in the past three (3) years and must not have a Driver's License suspension or revocation within the past five (5) years.
• Office of Inspector General Exclusions Database search will be performed monthly.

Nice To Haves

• NONE

Responsibilities

• Communicate by radio/telephone with Drivers and Clients to coordinate trips.
• Prepares and inputs trip information into the Transit Computer System.
• Corresponds/communicates with clients to obtain needed information.
• Communicates with various service agencies regarding trip requests.
• Creates next-day Driver schedule according to trip demand.
• Represents ICATS to the public in a courteous and professional manner.
• Abides by ICATS safety rules and complies with Safety and Health Laws as addressed in training.
• Willingness to give and take instructions as part of a seamless operation.
• Performs related duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED