Dispatcher / Scheduler

CMC Electric•Clayton, NC

2d•$35,000 - $50,000

About The Position

CMC Electric, LLC in Clayton, NC is looking to hire a full-time Dispatcher / Scheduler to maintain our service technicians' daily schedules and dispatch them as service calls are completed. Are you outgoing and highly motivated? Do you want to work for a highly respected and stable company ? Are you looking for a successful career path with a company that values you ? If so, please read on! This dispatching position earns a competitive salary of $35,000 - $50,000 per year depending on experience. We provide great benefits and perks , including health insurance, up to 2 weeks of paid time off, a 401(k) with company match, 8 paid holidays per year, company uniforms, and a company vehicle if applicable . If this sounds like the right electrical dispatching opportunity for you, apply today! ABOUT CMC ELECTRIC, LLC We have served the electrical needs of residents and businesses in the Triangle area and beyond since 2005. We tackle everything from minor fixes to major renovations and installations. Other electricians may seek to profit by cutting corners or recommending unnecessary services to customers. We won't! We believe that consistent, trustworthy service will continue to build a great reputation and customer goodwill in the long run. We believe in the Golden Rule, to do unto others as we would have done to ourselves. If doing the right thing results in a financial loss, we still do what's right. We know we can't provide the best electrical work and customer service without the best team. Over the years, we have built an amazing staff of electricians, field workers, and administrative professionals. We're very proud of our people , and we reward them with competitive pay , generous benefits , and a positive work culture . A DAY IN THE LIFE OF A DISPATCHER / SCHEDULER As a Dispatcher / Scheduler, you are critical to the success of our business. As our scheduler, you maintain our employees' daily schedules and dispatch technicians as service calls are completed. You also maintain the on-call schedule for our service technicians and update our customer database with current information. When our technicians have finished a project, you meet with them to record accurate project results. When parts come in, you schedule return trips with our customers to get them installed. Using your customer service skills and friendly demeanor, you handle any concerns, questions, or complaints, in a professional manner. As you answer incoming calls, you prioritize the most urgent calls and then dispatch techs. Ensuring a quality customer experience, you relay detailed and accurate information to technicians as well as update customers throughout the day. Using your communication skills, you provide clear and concise information to department managers, employees, and customers. You find this job fun and challenging and enjoy helping our customers in any way you can!

Requirements

Experience with dispatching in the trade industry
Experience with managing multiple field technicians' schedules
Excellent communication skills, both written and verbal
Ability to appropriately delegate tasks and follow through to ensure good results
Present yourself professionally
Easily establish a good rapport with people
Understand the importance of teamwork

Nice To Haves

Service Titan experience is preferred but not required

Responsibilities

Maintain employees' daily schedules
Dispatch technicians as service calls are completed
Maintain the on-call schedule for our service technicians
Update our customer database with current information
Meet with technicians to record accurate project results
Schedule return trips with our customers to get parts installed
Handle any concerns, questions, or complaints, in a professional manner
Prioritize the most urgent calls and then dispatch techs
Relay detailed and accurate information to technicians
Update customers throughout the day
Provide clear and concise information to department managers, employees, and customers