Schedule Navigator

ROCKY MOUNTAIN HEALTH CARE SERVICES•Colorado Springs, CO

6d•$17 - $23•Onsite

About The Position

The Schedule Navigator is responsible for providing a variety of office support functions, including but not limited to: scheduling and coordinating office visits, making and receiving telephone calls, filing, and data entry. The position provides administrative support to the clinic staff, providers, therapies departments and external contracted providers, while ensuring all participant appointments are scheduled, tracked, and reported to all relevant stakeholders.

Requirements

High school diploma or GED equivalent
2 years of office related experience
Computer proficiency in office software and procedures with ability to maintain accurate records, compile data, and prepare reports.
Good organizational skills, with the ability to be flexible and demonstrate initiative

Nice To Haves

1-year experience working with the frail or elderly preferred
Electronic medical records experience preferred
Knowledge of medical terminology preferred
Knowledge of standard medical office practices and procedures including filing, record keeping, and the use of standard office equipment such as computer and copy reproduction equipment

Responsibilities

Schedules and coordinates internal and external clinic appointments to include but not limited to: Rocky Mountain Health Care Services (RMHCS) clinic, clinic assessments, PT/OT, dental, dermatology, orthotic, vision clinic, and other contracted providers appointments
Collaborates with specialists and required RMHCS disciplines to ensure appropriate treatment plan coordination
Calls to participants, MDPOA, Facilities and CareCom’s when making clinic and outside appointments
Coordinates scheduled appointments with the transportation department
Documents all incoming and outgoing calls in the participants’ chart
Enters data into the Electronic Medical Record (i.e., scheduling, verification of services, etc.)
Assists in the care and maintenance of department equipment and supplies
Completes all other duties as assigned
Demonstrates support of the Company’s Mission, Vision and Core Values
Provides Exceptional Customer Service
Ensures discretion with confidential information in accordance with HIPAA guidelines
Supports a collaborative work environment including courteous, helpful and professional behavior
Embraces Organizational Excellence through practicing individual time management, efficiency and effectiveness and participating in continuous improvement efforts
Adheres to and supports all Company policies and procedures
Supports and practices safe work habits in accordance with policies and procedures
Brings ideas, problems and concerns forward and participates in resolution and implementation
Participates in and completes regulatory compliance trainings within the prescribed deadlines
Attends required meetings
Maintains skills and knowledge required including written and verbal communication, best practices for industry standards, and computer competency