Schedule Coordinator

Guardian Operations • Auburn, WA

4h • $26 - $30 • Onsite

About The Position

Guardian is rapidly expanding and needs a highly motivated self-starter to join our CSR team. The Schedule Coordinator serves as the first impression of the company, where over 30% of our clients are repeat and referrals and have more than 2,000 positive reviews on Google. The Schedule Coordinator will be responsible for strategically scheduling opportunities for our Sales team, which requires attention to detail and the ability to communicate with a diverse clientele effectively. The ideal candidate will be passionate about customer service, an exceptional multitasker, have excellent verbal and communication skills, exercise good decision making and will thrive in a team environment.

Requirements

• 1+ years of Scheduling experience in roofing, plumbing, HVAC, or a similar industry.
• 3+ years of experience with phone-based Customer Service.
• Experience handling up to 150 inbound/outbound phone calls.
• Experience utilizing a CRM program.
• Must be highly organized and possess the ability to multitask.
• Experience with problem resolution.
• Competent, outgoing, and possesses the ability to talk to clients with confidence and ease.
• Flexible and have the ability to adapt in an often rapidly changing work environment.
• A good understanding of construction principles, methods, and techniques.
• Team player with excellent communication skills, a strong work ethic, and enthusiasm for a collaborative team environment.
• Proficient in Microsoft Office Applications.
• Dependable and able to show up to work on time.
• Self-motivated, honest, and friendly.
• Someone who truly cares about people and making clients happy.
• Bilingual in English and Spanish strongly preferred

Nice To Haves

• Previous experience with inside sales or lead scheduling is highly preferred.
• Experience working with homeowners is highly desired.

Responsibilities

• Schedule and convert a high volume of incoming calls to sales opportunities.
• Respond timely to a high volume of web-based leads from assigned platforms (e.g., Yelp, Angie’s List, etc.) to convert into sales appointments.
• Scheduling and maintaining a complex calendar, setting up multiple types of appointments, and managing a dynamic schedule in accordance with sales requirements.
• Maintain a high level of inbound and outbound calls to achieve daily, weekly and monthly department goals
• Effective management of daily schedules for estimation department for same-day openings, reschedules and cancelations
• Utilize strategic thinking in conjunction with Guardian-provided sales training to achieve highest close rate when scheduling appointments
• Maintain effective, professional and timely communications with customers and internal departments regarding processes and procedures, short-term and long-term schedules, project issues and installation status.
• Work within industry specific software, Service Titan to coordinate account activities internally.
• Investigate, respond to, and resolve customer and internal questions or concerns with a sense of urgency.

Benefits

• Highly competitive pay of $26.00 - $30.00/hour PLUS a monthly incentive program up to $1,000.00
• 401K
• Company cell phone and laptop.
• $1,500 Employee referral bonus.
• Pet-friendly office environment.
• Employee appreciation events.
• Company swag.
• Excellent company culture, we celebrate the big and small wins as a team!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed