Schedule Coordinator, APP

Eastern CT Hematology and Oncology•Norwich, CT

About The Position

The team at ECHO is comprised of the brightest and most dedicated professionals in oncology care. Working at ECHO provides an opportunity to deliver the highest level of care and service to patients while in a supportive, close knit and cutting edge environment. Job Description: Essential Functions: Monitor the APRN schedules for appropriate patient scheduling. Contact patients to reschedule as needed and adjust as patient treatment schedules change. Audit the schedule two weeks out and adjust as needed. Review patients for outstanding scans and tests. Contact the patients as needed and assist in the facilitation of scheduling. Communicate with the front desk regarding any important scheduling or procedural changes. Act as the point of contact between patients and the APRN team for scheduling of appointments. Enter all information and patient interactions into the EMR or Navigating Care. Assist with scanning and any other administrative function the APRNs may require. Communicate any important patient information to Nursing, Providers and the MA team as needed. Follow all HIPPA guidelines and act as a role model in terms of HIPPA compliance. Provide patient satisfaction throughout all aspects of the practice. Other duties as assigned by the Lead Patient Coordinator

Requirements

A minimum of four years of experience in a medical office or hospital environment as a Medical Receptionist, Medical Assistant or Medical Scheduler required.
Excellent computer skills preferable in the Office 365 suite of products.
Previous experience with an EMR required.

Nice To Haves

Oncology experience preferred.

Responsibilities

Monitor the APRN schedules for appropriate patient scheduling.
Contact patients to reschedule as needed and adjust as patient treatment schedules change.
Audit the schedule two weeks out and adjust as needed.
Review patients for outstanding scans and tests.
Contact the patients as needed and assist in the facilitation of scheduling.
Communicate with the front desk regarding any important scheduling or procedural changes.
Act as the point of contact between patients and the APRN team for scheduling of appointments.
Enter all information and patient interactions into the EMR or Navigating Care.
Assist with scanning and any other administrative function the APRNs may require.
Communicate any important patient information to Nursing, Providers and the MA team as needed.
Follow all HIPPA guidelines and act as a role model in terms of HIPPA compliance.
Provide patient satisfaction throughout all aspects of the practice.
Other duties as assigned by the Lead Patient Coordinator