SBC CLINICAL SYSTEMS ANALYST

Stanford Health Care•Palo Alto, CA

1d•$56 - $74

About The Position

The SBC Clinical Systems Analyst supports core functions of the blood industry and HLA applications to enable cost-effective, high quality, efficient, and safe patient care. This position will implement, administer, and support assigned systems under the minimal guidance of senior members of the team. The position will have a good understanding of Lab Information Systems, system interfaces, lab operations, with blood and/or HLA operations and workflow.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a directly related field from an accredited college or university OR a minimum of 5 years of directly related work experience.
3 or more years of progressively responsible and directly related work experience Required
Mid-level Microsoft Office skills
Ability to diagnose and resolve routine technology problems
Ability and desire to learn to resolve specialized and advanced technology problems
Ability to establish a set of tasks and activities associated with an intended outcome and timeline
Ability to take action consistent with available facts, constraints, and anticipated consequences
Ability to use appropriate interpersonal skills to give information to and receive information from coworkers and clients in a tactfully and professional manner
Ability to use effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions
Ability to develop new skills and teach others
Ability to collaborate and build consensus with stakeholders
Ability to understand and adhere to operational standards, policies, and procedures
Ability to identify risks and issues
Ability to develop solutions for new and unfamiliar challenges
Ability to analyze data, draw conclusions and interpret results
Ability to communicate concepts in elegant, concise, eloquent form to management and to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate
Knowledge of current issues and trends in blood and/or HLA industry and clinical operations
Knowledge of BECS and/or LIS as well as other information systems, clinical software, and computer applications used in a testing lab environment

Responsibilities

Provide tier-2 support of application incidents reported through the help desk; including 24/7 on call coverage as required
Provide analytical assistance to junior team members to resolve application incidents, maintenance items, and enhancement requests
Perform daily monitoring of applications in production use
Coordinate application support with other information technology teams including Infrastructure, Integration, Reporting, and the help desk
Lead small to medium complexity software upgrade initiatives or enhancements to workflows including the design, build, and test phases
Modify tables/master files, make additions and changes under the direction of senior team members
Implement changes using documented procedures that are compliant with department’s policies and procedures
Take ownership of low to medium complexity issues and act as a liaison between customer and other support staff to facilitate resolution
Work with and mentor junior staff members to document workflows
Assist senior team members in developing and maintaining requirements/specifications and test cases for new or enhanced functionality to department applications
Participate in team and cross-team meetings and maintain appropriate meeting records