SAP- Technology Support Lead NAMR

JPMorganChase•Chicago, IL

12d

About The Position

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. As a Technology Support Lead in Corporate Technology, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Requirements

5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
7+ years of experience or equivalent expertise in supporting SAP applications, specifically SAPFI, SAPFINAPPS, and SAPBW.
3+ years of experience troubleshooting, resolving, and maintaining information technology services.
3+ years of UNIX experience.
3+ years of experience working with Control-M.
Strong hands-on experience with SAP ABAP programming and HANA SQL scripts.
Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
Proficient in observability and monitoring tools and techniques
Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Excellent oral and written communication skills, with the ability to communicate at all levels of management.

Nice To Haves

Demonstrated success in a fast-paced, dynamic production support environment.
Excellent troubleshooting skills for data quality and reporting issues, data loads, and BPC processing.
Advanced hands-on knowledge of Business Objects, EPM, and Advanced Analysis.
Financial Services industry experience preferred.
Quick learner, adaptable, and able to operate under pressure during critical support periods.
High level of analytical skills in an IT environment and ability to lead a team.

Responsibilities

Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
Support the day-to-day maintenance of the firm’s systems to ensure operational stability and availability.
Participate in a global production support team, supporting multiple applications with a focus on SAPFI, SAPFINAPPS, SAPBW.
Adhere to standard ITIL processes for Incident, Problem, and Change management, including key Operate SLAs.
Work closely with project development teams to understand future releases, impacts to environment, user functionality, and capacity planning.
Serve as a key participant in project implementations, production go-live decisions, and production readiness reviews for code deployments.
Drive long-term strategies to maximize application effectiveness and support team potential, adhering to best practices for infrastructure
Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
Lead in the maintenance of forecasts, metrics, demand, and capacity to support future and existing enhancements.
Lead core production activities for multiple applications to improve overall delivery of operations and support capabilities for JPMC business partners.
Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration