About The Position
Our client is leading the technical upgrade of their critical Financial and Procurement systems for a major branch of the Department of Defense (DoD), transitioning from SAP ECC to S/4 HANA. The project focuses on a fit-to-standard approach, minimizing customizations and aligning with S/4 HANA’s standard configuration. Key efforts include defining requirements for the upgrade and supporting business process re-engineering. cBEYONData + SMX is seeking an SAP Support SME. Support SMEs focus on user enablement, experience, and data readiness, ensuring users are prepared, supported, and engaged throughout the migration lifecycle.
Requirements
- Active Secret level clearance
- 7–10+ years in SAP Training, Change Management, UX, Testing, or Data Support roles.
- Strong communication, facilitation, and user-engagement skills.
- Prior DoD or federal ERP program experience required.
Nice To Haves
- Experience supporting SAP S/4 environments preferred.
- Army or Navy experience is preferred.
Responsibilities
- Delivering role-based and command-specific training, including over-the-shoulder support.
- Supporting help desk triage, user inquiries, and issue resolution.
- Developing and maintaining knowledge base content and engagement materials.
- Supporting town halls, AMA sessions, and Change Agent communications.
- Assessing master data quality and developing data cleansing recommendations.
- Creating UX design mockups and contributing to data catalogs.
- Exploring AI-enabled support capabilities (e.g., chatbot concepts).
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
