SAP Service Cloud SME - 00067462831
About The Position
In this role, you will: Analyze client business processes and requirements to develop tailored SAP Service Cloud v2 solutions. Lead the design, configuration, and testing of SAP Service Cloud v2 modules to ensure alignment with client needs. Collaborate with cross‑functional teams, including technical developers and business analysts, to integrate SAP Service Cloud v2 with other enterprise systems. Provide expert guidance on utilities industry best practices and regulatory compliance within the SAP Service Cloud v2 environment. Conduct training sessions and workshops to drive successful end‑user adoption of implemented solutions. Manage project timelines, deliverables, and stakeholder expectations throughout the implementation lifecycle. Troubleshoot and resolve complex issues during deployment and post‑go‑live phases. Ensure solution quality through repeated design, configuration, and testing cycles. Work closely with project teams to ensure seamless system integration and functional alignment.
Requirements
- Proven SAP Service Cloud v1/v2 implementation experience within the Utilities industry.
- Strong ability to write functional specifications, configure systems, and perform effective problem‑solving.
- Solid understanding of key utility business processes such as meter‑to‑cash, customer service, and billing.
- Demonstrated success in delivering SAP Service Cloud projects in a consulting environment.
- Excellent communication, presentation, and stakeholder management skills.
Nice To Haves
- SAP Service Cloud certification or equivalent industry-recognized credentials.
- Experience conducting training workshops or end‑user enablement sessions.
- Prior involvement in complex multi‑system integrations.
Responsibilities
- Analyze client business processes and requirements to develop tailored SAP Service Cloud v2 solutions.
- Lead the design, configuration, and testing of SAP Service Cloud v2 modules to ensure alignment with client needs.
- Collaborate with cross‑functional teams, including technical developers and business analysts, to integrate SAP Service Cloud v2 with other enterprise systems.
- Provide expert guidance on utilities industry best practices and regulatory compliance within the SAP Service Cloud v2 environment.
- Conduct training sessions and workshops to drive successful end‑user adoption of implemented solutions.
- Manage project timelines, deliverables, and stakeholder expectations throughout the implementation lifecycle.
- Troubleshoot and resolve complex issues during deployment and post‑go‑live phases.
- Ensure solution quality through repeated design, configuration, and testing cycles.
- Work closely with project teams to ensure seamless system integration and functional alignment.
Benefits
- Medical, Dental, Vision, and Life Insurance
- Paid Holidays plus Paid Time Off
- 401(k) plan with contributions
- Long‑term and Short‑term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
