ERP & Business Apps - SAP OTC/TM Manager

iHerb

13d

About The Position

The SAP OTC/TM Manager will lead all aspects of the Order-to-Cash (OTC) and Transportation Management (TM) domains within the SAP S/4HANA landscape. This role requires a hands-on leader who takes full ownership of project delivery, system integrity, testing governance, and cross-functional collaboration across business, IT, and system integrator (SI) teams.
The ideal candidate will demonstrate strong accountability, proactiveness, and end-to-end project leadership, ensuring delivery excellence beyond SAP boundaries. The manager will act as the primary bridge between SI teams (onshore/offshore), internal SAP and non-SAP teams, and business stakeholders—driving alignment, quality, and timely outcomes across multiple initiatives.

Requirements

• 10+ years of experience in SAP OTC/TM within S/4HANA environments, preferably with Big 4 consulting or enterprise implementation background.
• Proven leadership experience managing global SAP projects in high-volume ecommerce or logistics-driven industries.
• Strong understanding of OTC and TM process integration across tax, pricing, rebates, logistics, WMS, and finance.
• Experience managing SI delivery (onshore/offshore), including SLA adherence, scope control, and governance.
• Excellent communication, stakeholder management, and conflict resolution skills.
• BS in Computer Science, Information Technology or a related field; Master’s degree is a plus
• Hands on functional experience in S/4 HANA OTC and embedded Transportation management module
• At least 5 years of management experience
• Participation in all phases of at least 4 full-lifecycles of SAP OTC implementation
• Understanding of SAP ASAP & Agile methodologies
• Strong organization, change management & project management skills
• Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy. Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.

Nice To Haves

• Professional certifications such as PMP, CPIM, SAP S/4HANA Functional Certification preferred.
• SAP functional certifications AND/OR PMP certification preferred

Responsibilities

• Act as the primary point of contact and leader for all OTC and TM initiatives, accountable for business requirements, project execution, testing, and delivery.
• Take full ownership of the functional and technical delivery from design through deployment, ensuring quality, completeness, and adherence to timelines.
• Proactively engage with SI partners and business users to clarify requirements, identify risks, and resolve issues before they escalate.
• Lead end-to-end System Integration Testing (SIT) — define scope, validate business scenarios, ensure adequate test coverage, and monitor execution and defect resolution.
• Ensure clear accountability of SI team members (onshore/offshore): track who is delivering what, monitor productivity, and ensure efficient use of resources.
• Provide ongoing direction to internal and external teams, ensuring project progress, issue resolution, and proper documentation.
• Establish and enforce strong quality gates — review functional specifications, configuration, and custom code prior to migration to QA or Production environments.
• Implement structured code review and configuration validation processes to prevent defects and ensure compliance with design standards.
• Oversee transport governance and ensure all changes follow documented approval and review workflows.
• Drive continuous improvement through post-mortem analysis and lessons-learned reviews.
• Lead and manage multiple projects concurrently, balancing scope, resources, and delivery timelines.
• Develop and oversee comprehensive project plans, including resource allocation, risk management, RAID logs, and delivery milestones.
• Work closely with cross-functional teams (Logistics, Finance, Order Management, IT Infrastructure, Security, Cloud Ops) to ensure seamless execution and integration.
• Ensure on-time, in-scope delivery of solutions that meet business objectives and operational excellence standards.
• Serve as the key liaison between SI partners, business stakeholders, and internal IT teams, promoting transparency, accountability, and timely communication.
• Foster strong relationships with internal teams (LandOps, ProdOps, Finance, Global Logistics, Planning) and external vendors to ensure alignment of goals and outcomes.
• Partner with business leaders to understand end-to-end processes and ensure SAP solutions effectively support operational goals.
• Lead stakeholder meetings to communicate status, risks, dependencies, and next steps.
• Provide subject matter expertise in SAP S/4 OTC and TM including Sales & Distribution, freight order management, freight cost settlement, delivery processing, export logistics, and integration with WMS, Finance, and Procurement.
• Manage configuration and customization across TM components (Freight Units, Freight Orders, Cockpit, Optimization, DSD, Route Planning, BN4L, P.44, and SMC3).
• Ensure compliance with SOD, audit, and trade regulations in all system configurations.
• Stay current with latest SAP innovations (e.g., BTP, CPI, Cloud ALM, BRF+) and recommend relevant adoption strategies.

Benefits

• Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs and may enroll in our company’s 401(k) plan.
• Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company’s policies.
• Employees will enjoy paid holidays throughout the calendar year.
• Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees