SAP BTM iXp Intern - CSM Operations Specialist

SAP • Burlington, MA

5d • $15 - $62 • Hybrid

About The Position

We help the world run betterAt SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. What You'll Build The SAP Internship Experience Program is SAP's global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship; it's the foundation for a career built on connection, creativity, and impact. Position title: SAP BTM iXp Intern - CSM Operations Specialist Location: Boston, MA (Hybrid) Expected start date to end date: January 2026 - December 2026 Schedule: 20-40 HR/week Duration: 6 Months The CSM Operations Specialist Intern will be responsible for documenting the Customer Journey, with recommendations on how to overcome pain points, or highlight achievements, with considerations for the customers interactions with the Product, Digital touchpoints (office hours, webinars, self-service content etc.) and our CSM organization. From a customer's perspective, balancing both a strategic, and tactical viewpoint, the goal is to maximize the customer lifetime value by delivering solution area expertise to customer champions based on deep understanding of the key inflection points and milestones across the customer journey. Leveraging specific customer data points, health scores, usage data and more, you will provide recommendations to consistently mature our best practice approach, for our Digital customers, to the global team Reporting to the VP of Customer Success for the Americas, this role will play a critical part in how we continue to build a modern Customer Success practice. The Customer Value Journey is broad topic, and so for this project, it will be necessary be a strong communicator, have experience in analytics, knowledge of Customer Success, ability to engage with peers and customers directly, With direct interaction, and understanding, of our CSM organization, as well as speaking to our customers, this intern will provide key recommendations on how, and what, our customers need to ensure success in using our solutions. What You'll Bring We're looking for someone who takes initiative, perseveres, and stays curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

Requirements

• Education: Bachelors or Masters degree in a related field. Graduating Seniors/2nd Year Masters highly desirable
• Eligibility: Must be currently enrolled, or recently graduated (start date must be within 6 months of graduation date) from a coding academy/bootcamp, apprenticeship, associate, bachelor's, master's or JD/PhD program.
• Strong communicator
• Strong analytics background
• Knowledge of a B2B SaaS organization
• Interest in learning about a modern Customer Success team
• Experience with project/program management and governance skills

Responsibilities

• The CSM Operations Specialist Intern will be responsible for documenting the Customer Journey, with recommendations on how to overcome pain points, or highlight achievements, with considerations for the customers interactions with the Product, Digital touchpoints (office hours, webinars, self-service content etc.) and our CSM organization.
• Maximize the customer lifetime value by delivering solution area expertise to customer champions based on deep understanding of the key inflection points and milestones across the customer journey.
• Leveraging specific customer data points, health scores, usage data and more, you will provide recommendations to consistently mature our best practice approach, for our Digital customers, to the global team
• Provide key recommendations on how, and what, our customers need to ensure success in using our solutions.

Benefits

• Culture of Collaboration: Partner with experienced SAP colleagues and expert mentors who will support your growth. Grow professionally through personalized mentoring, coaching, and career development support.
• Project-driven Experience: Kickstart your career with hands-on learning experience, making an impact from day one by contributing to meaningful projects that help the world run better. You'll have endless learning resources at your fingertips and gain future-ready skills from a variety of virtual, in-person, and hybrid learning sessions, cultivated just for you, and aligned with our learning approach.
• Gain Visibility: Build relationships with leaders and peers across teams and functions. Showcase your ideas, skills, and creativity in a global, fast-paced environment. Open doors for future career opportunities within SAP and beyond.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Number of Employees: 5,001-10,000 employees