SAP Process Specialist

thyssenkrupp Materials•Southfield, MI

About The Position

Responsible for supporting end users in the day to day activities of all SAP applications. Resolving process knowledge gaps and correcting transactional errors. Supporting Information Management projects in the discovery, analysis and documentation of business requirements, process flows, testing, training and communications. Leveraging communication skills, the SAP Level 1 Support Member will support and participate in requirements and design sessions between various TKMNA business units and the Information Management Department.

Requirements

Working experience of 5+ years involving various business processes and/or systems.
Most have understanding of technology combined with a solid business background.
Must possess strong communication skills to relate to end users in Sales, Warehouse, Business Customers, Associates and the Technical IM team.

Nice To Haves

Bachelor’s degree in Business Administration or Computer Science (or equivalent) a plus.
Understand of business processes and technology associated with wholesale fulfillment, distribution and supply chain management.
Understanding of Project Management processes (initiating, planning, executing, controlling and closing)

Responsibilities

Participating in the front line support for all SAP related applications to all SAP users including:
End user training and support
Developing project communications
Identifying issues within processes as it relates to how SAP applications are being used.
Documenting, testing and training of systems as it relates to the users
Creating standardized training documentation
RWD updates within SAP applications
Executing training to roll out changes and new applications.
Responsible for testing changes and new applications to ensure they meet the user requirements.
Documenting business process modifications and working cooperatively with Business Users to train and implement change
Identifying knowledge gaps within the business organization.
Special project work to rectify gaps in training.
Performing business reviews to identify issues within the business organization as it relates to SAP applications.
Ensure that the Technical and Business processes are aligned.
Identify issues with business process vs. process defined within SAP template.
Communicate with Business to rectify issues
Regional (Geographic) Support Structure

Benefits

Medical, Dental, Vision Insurance
Life Insurance and Disability
Voluntary Wellness Programs
401(k) and RRSP programs with Company Match
Paid Vacation and Holidays
Tuition Reimbursement
And more!
Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.

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