Salon & Spa Manager

Aveda Institutes, & Nurtur Salon & Spas•Chapel Hill, NC

About The Position

Step into a role where leadership meets positivity and world class hospitality! The Aveda Institute Chapel Hill is seeking a Salon & Spa Manager who thrives in organization, connection, and creating a welcoming experience for every student and guest who walks through our doors. Who We Are: Do What You Love – Love What You Do. Founded in 2004, Nurtur Aveda is a community of professionals dedicated to environmental responsibility and developing future leaders in the world of beauty and wellness.

Requirements

Exemplify ambition, resourcefulness, the ability to prioritize and multitask, and professionalism in a fast-paced, dynamic environment
Exhibit the ability to identify and achieve goals, execute decisions, and work under strict deadlines
Have outstanding interpersonal and communication skills
Demonstrate strong leadership skills and experience
Passionate about providing renowned client service
High school diploma or GED equivalent, Bachelor’s Degree a plus
Minimum of 2 years' continuous retail or customer service experience in a salon or spa required; experience in supervising and training staff highly preferred
Excellent interpersonal, communication, and presentation skills
Ability to work a flexible schedule, including evenings and weekends as needed

Nice To Haves

Bachelor’s Degree

Responsibilities

Provide ongoing recognition, support, and motivation for Guest Care team members and students
Manage day-to-day operations of the school including opening and closing procedures, team behavior, and customer intake procedures
Serve as a role model by communicating and enforcing policies and procedures, safety and security standards, the code of conduct, and the dress code
Lead the Guest Care team in providing world class hospitality and maximizing school profit
Provide ongoing recognition, support, and motivation for team members
Engage with clients and provide exceptional experiences
Interview, hire, and train the Guest Care team in procedure, policy, and school flow
Schedule team to ensure adequate coverage for the school's needs
Resolve customer complaints and challenges and provide solutions for team disputes
Drive the initiative of asking every guest to leave a Google review, look over Google reviews daily, and connect with guests who may leave a review under 5 stars
Data management, appointment book management, inventory control, cost reduction, drive transactions for service and retail
Assist in initiatives to drive sales through coaching on sales techniques and strategies
Participate in Aveda and Nurtur corporate events including career fairs, marketing events, Earth Month, Beauty for a Cure, etc