Salon & Spa Manager

Aveda Institutes, & Nurtur Salon & Spas • Chapel Hill, NC

3d

About The Position

Step into a role where leadership meets positivity and world class hospitality! The Aveda Institute Chapel Hill is seeking a Salon & Spa Manager who thrives in organization, connection, and creating a welcoming experience for every student and guest who walks through our doors. Who We Are: Do What You Love – Love What You Do. Founded in 2004, Nurtur Aveda is a community of professionals dedicated to environmental responsibility and developing future leaders in the world of beauty and wellness.

Requirements

• High school diploma or GED equivalent, Bachelor’s Degree a plus
• Minimum of 2 years' continuous retail or customer service experience in a salon or spa required; experience in supervising and training staff highly preferred
• Excellent interpersonal, communication, and presentation skills
• Ability to work a flexible schedule, including evenings and weekends as needed

Responsibilities

• Provide ongoing recognition, support, and motivation for Guest Care team members and students
• Manage day-to-day operations of the school including opening and closing procedures, team behavior, and customer intake procedures
• Serve as a role model by communicating and enforcing policies and procedures, safety and security standards, the code of conduct, and the dress code
• Lead the Guest Care team in providing world class hospitality and maximizing school profit
• Provide ongoing recognition, support, and motivation for team members
• Engage with clients and provide exceptional experiences
• Interview, hire, and train the Guest Care team in procedure, policy, and school flow
• Schedule team to ensure adequate coverage for the school's needs
• Resolve customer complaints and challenges and provide solutions for team disputes
• Drive the initiative of asking every guest to leave a Google review, look over Google reviews daily, and connect with guests who may leave a review under 5 stars
• Data management, appointment book management, inventory control, cost reduction, drive transactions for service and retail
• Assist in initiatives to drive sales through coaching on sales techniques and strategies
• Participate in Aveda and Nurtur corporate events including career fairs, marketing events, Earth Month, Beauty for a Cure, etc

Benefits

• Medical/Dental/Vision/Life Insurance
• 401(k)/match
• PTO
• Employee discount on products and services
• Growth Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 101-250 employees