Salon Manager - BTC1

JCPenney • El Cajon, CA

8h • Onsite

About The Position

At JCPenney Salon, our leaders are dedicated to guiding their teams to success by developing their stylists and delivering an exceptional client experience every day. As a behind the chair salon manager, you may work up to 8 hours per week behind the chair (depending on salon volume) with your own clientele, alongside your team. Additionally, leaders coach and motivate your team to becoming the top salon professionals in America; while supporting the business to drive retail and service results through creative marketing, networking, and promoting client loyalty. Our salon business is a key driver of traffic and revenue for the JCPenney company. As a leader you will represent the company values we uphold every day to make it count for our customers. JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement.

Requirements

• A current cosmetology license is required in the state you are applying

Responsibilities

• Leads by example in all interactions with clients, and supports stylists to ensure they can provide an exceptional client experience
• Creates an environment that inspires associates to build client loyalty by providing coaching and feedback to ensure consistent execution of the
• Motivates and engages the team to provide exceptional service through consistent communication, coaching and recognition
• Provides services including but not limited to cut/style, chemical services for all hair types, and performs other hair styling services as required to meet or exceed the client’s expectations in a positive, professional manner
• Proactively recruits qualified stylists to join team through the use of Social Media, targeted Recruiting Websites, Referrals and engaging Stylists at local Salons and Cosmetology Schools
• Provides coaching and feedback that is frequent, balanced, meaningful and improves effectiveness
• Creates opportunities for learning that drive associate success throughout their career
• Ensures stylists complete available training by scheduling Associates for Core and Artistic Education as courses are offered internally
• Inspires loyalty, passion, and growth in the salon by creating an environment that is inclusive, respectful, professional and fun
• Reviews reports to quickly identify and prioritize areas of opportunity in the salon, determines root cause of the opportunity, and sets direction to achieve productivity – referral – rebooking – return rate and client acquisition standards
• Delivers Salary Cost objectives to achieve profit plan
• Reviews SET guidance and makes appropriate adjustments based on salon layout while maintaining core standards in Salon
• Actively walks the salon and backbar to identify opportunities related to merchandising, replenishment, and recovery
• Handles or directs salon team to address product related issues that have biggest impact to the client
• Manages backbar expenses to plan
• Consistently meets established performance standards for the role, including (but not limited to) product and service sales, client experience, productivity, and attendance
• Reviews and follows all company programs (including but not limited to) hiring practices and state safety regulations, and accurately advises salon associates on how to address any related issues

Benefits

• Competitive wage
• 50% commission on service sales behind the chair
• 10% commission on retail sold with a service
• Eligible for bonus under the Management Incentive Plan
• Competitive benefits package including medical/dental/vision
• Term life insurance
• Paid vacation/holidays
• 401(k) with Company match
• Associate discount on JCPenney merchandise
• Eight paid holidays during the calendar year (for associates eligible for paid vacation)
• Additional compensation for store hourly associates scheduled to work on a designated holiday

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1-10 employees