Salesforce System Architect

American Red Cross • Fairfield, NJ

3d • Hybrid

About The Position

The Salesforce System Architect is a strategic technology leader within the Agile Release Train (ART), responsible for defining and evolving the architectural runway across Salesforce and adjacent platforms. This role partners closely with senior business leaders and enterprise architecture to align technology strategy with business outcomes, ensuring scalable, secure, and cost-effective solutions. We are hiring for American Red Cross within our Training Services line of business. The work location for this position is hybrid working 3+ days a week from the American Red Cross office located in Fairfield, New Jersey. This role may be eligible for relocation assistance.

Requirements

• 10+ years in enterprise technology leadership, including 5+ years managing large-scale Salesforce programs. Strong preference for eCommerce, learning management, product delivery background.
• Bachelor's degree in IT, Computer Science, Engineering, or related field; advanced degree preferred.
• Deep expertise in Salesforce architecture and development, including Service Cloud and Community/ Experience Cloud.
• Strong background in cloud platforms (AWS, Azure, GCP), integration technologies (API, ESB, iPaaS), and data architecture (MDM, BI, Data Warehousing).
• Familiarity with ITIL, service management tools (e.g., EasyVista), and enterprise-grade security and privacy standards.
• Strategic thinker with a passion for emerging tech (AI, automation) and its application to business innovation.
• Excellent communicator and collaborator, able to influence senior stakeholders and drive consensus.

Nice To Haves

• Proven experience as a System Architect in a SAFe Agile environment.
• Preferred certifications: Salesforce CTA, System Architect, Application Architect, Platform Developer, Advanced Admin, App Builder, and relevant consultant certs.

Responsibilities

• Define and maintain the architectural vision and roadmap for Salesforce and integrated systems.
• Collaborate with Product Management, Release Train Engineer, and Business Owners to ensure alignment between business strategy and technical execution.
• Guide solution design across teams, ensuring consistency with enterprise architecture and SAFe principles.
• Evaluate emerging technologies (e.g., AI, cloud, integration platforms) to enhance business capabilities.
• Ensure architectural runway supports near-term features and long-term scalability.
• Provide hands-on technical leadership when needed, especially in critical design decisions.
• Foster strong relationships with vendors and ensure continuity of operations across platforms.

Benefits

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 19 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees