Salesforce System Administrator

Acrisure•Columbus, OH

5d•Onsite

About The Position

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible. Job Summary: The Salesforce Systems Administrator will be responsible for the configuration, administration, maintenance, and optimization of Salesforce and related systems, including Salesforce Financial Services Cloud (FSC) and Agentforce. This role ensures the CRM functions at peak efficiency, supports end users, and collaborates with vendors and cross-functional teams on enhancements and integrations. The administrator will leverage Salesforce tools and best practices to enhance operational efficiency, improve customer/member experiences, and support strategic business goals.

Requirements

Minimum of 5 years of Salesforce administration experience in a large scale environment
Hands-on experience with Salesforce Financial Services Cloud (FSC), Agentforce, and related Salesforce products.
Strong analytical and problem-solving skills with attention to detail.
Excellent communication skills for technical and non-technical audiences.
Customer-service oriented with strong relationship-building skills.
Ability to manage multiple priorities, adapt to change, and work some evenings/weekends as necessary.
Commitment to quality, initiative, and critical thinking.
Proactive and able to drive projects independently.
Quick learner who adapts to changing business and technical requirements.
Team-oriented but capable of independent work.
Interested in leveraging technology to improve insurance operations and client/member experiences.
Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Nice To Haves

Salesforce Administrator certification preferred or strong willingness to obtain.

Responsibilities

Salesforce Administration: Configure, maintain, and optimize multiple Salesforce orgs, including FSC, Experience Cloud, Service Cloud, Custom Objects, Flows, Reports, Dashboards, and user permissions.
FSC & Agentforce Management: Implement and maintain FSC features including client relationship management, householding, opportunity management, and compliance tracking. Configure Agentforce for broker and agent management workflows, lead tracking, and performance reporting.
Data & Reporting: Manage complex data operations, including reporting, dashboards, and analytics to provide actionable insights for stakeholders and members.
Vendor & Project Collaboration: Collaborate with vendors on system upgrades, patches, and improvement projects. Partner with web and app teams on cloud infrastructure (AWS, Pantheon, Vagrant, Docker, WAF) and system integrations.
System Optimization: Recommend and implement best practices to enhance Salesforce adoption and efficiency, including automation, workflows, and custom objects tailored to FSC and Agentforce.
Quality Assurance & Documentation: Test, troubleshoot, and resolve system issues. Maintain comprehensive technical and user-facing documentation.
End-User Training & Support: Provide training and guidance to end users on Salesforce FSC, Agentforce, and related applications, ensuring adoption and adherence to best practices.
Continuous Learning: Stay current on Salesforce releases, FSC/Agentforce features, and industry best practices through vendor engagement and user community participation.
Project Management & DevOps Practices: Apply AGILE methodologies, Jira, GitHub, CI/CD pipelines (Copado, GearSet), and monitoring tools for system updates and enhancements.

Benefits

Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

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