Salesforce Support and Analytics Intern

CCC Intelligent Solutions•Chicago, IL

18d•$20 - $43

About The Position

CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy , creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com . The Role Our program is designed to #CCCJumpstart your career! At CCC, you will work and learn alongside innovative and inspiring leaders and gain valuable experience working on real business solutions in a corporate setting. You will also have an opportunity to participate in unique events throughout the summer from professional development workshops to Lunch and Learn events with CCC colleagues and leaders. Joining CCC as a Salesforce Support Intern, you will gain experience with Salesforce support for service and sales operations. You will work directly with our Services, Sales Operations and Finance groups in an agile environment and contribute to building new product features. As a Salesforce Support Intern you will work on a variety of initiatives utilizing Salesforce’s latest technology, with a focus learning the platform and supporting analysis activities

Requirements

In order to be considered for this role you are required to be in pursuit of an Associate, Bachelor's or Master's throughout your internship.
Analyzing & documenting user requirements
Data cleansing
User report building
Support ticket maintenance and reporting
Other Salesforce administration functions
Assist in the customization, configuration, and maintenance of Salesforce CRM.
Support the implementation of Salesforce solutions to streamline sales and service operations.
Collaborate with cross-functional teams to gather requirements and translate them into Salesforce functionalities.
Aid in data management tasks, including data cleansing, data imports, and data quality assurance.
Assist in the creation and maintenance of reports and dashboards to provide insights into sales performance.
Participate in user training sessions to promote adoption and utilization of Salesforce tools.
Support ongoing Salesforce administration tasks, including user management, security settings, and system enhancements.
Stay updated on Salesforce best practices, new features, and industry trends to contribute innovative ideas to the team.

Responsibilities

Core Salesforce Skill-building & Support In order to build a strong skillset with Salesforce core fundamentals, you will partner with the rest of the Salesforce team to troubleshoot users’ issues and deliver user enhancements.
Analyzing & documenting user requirements
Data cleansing
User report building
Support ticket maintenance and reporting
Other Salesforce administration functions
Assist in the customization, configuration, and maintenance of Salesforce CRM.
Support the implementation of Salesforce solutions to streamline sales and service operations.
Collaborate with cross-functional teams to gather requirements and translate them into Salesforce functionalities.
Aid in data management tasks, including data cleansing, data imports, and data quality assurance.
Assist in the creation and maintenance of reports and dashboards to provide insights into sales performance.
Participate in user training sessions to promote adoption and utilization of Salesforce tools.
Support ongoing Salesforce administration tasks, including user management, security settings, and system enhancements.
Stay updated on Salesforce best practices, new features, and industry trends to contribute innovative ideas to the team.