Salesforce Specialist

VCA Animal Hospitals•Loveland, CO

3d•$71,000 - $90,000•Hybrid

About The Position

We understand that the world we want tomorrow starts with how we do business today, and that's why we're inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other's growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics , a family-owned company focused on veterinary care. Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs. The Target Pay Range for this position is $71,000 - $90,000 annually. At Antech, pay decisions are determined using factors such as relevant job-related skills, experience, education, training and budget. Job Purpose/Overview The Salesforce Specialist is a key role supporting the Customer Relationship Management system (CRM), Salesforce, for our growing organization. The role is responsible for supporting users and executing new requests that enable the platform to achieve desired business outcomes. The Salesforce Specialist will resolve day-to-day issues for our users and help implement necessary changes in Salesforce by utilizing the most suitable solutions (either within the platform or in collaboration with third-party vendor integrations or business system integrations). This role will also support a growing commercial operations function seeking to streamline core business processes. We share a collaborative obligation to ensure that we conduct ourselves in a consistently ethical manner and we hold each other accountable to the values and standards of the organization. Every associate has the responsibility to ask questions, seek guidance, and report concerns and/or violations of company policy or ethical standards. Antech Diagnostics has several processes in place to communicate with leadership and expects that associates will have a commitment to integrity and uncompromising values.

Requirements

Associate or Bachelor's degree or equivalent experience.
Salesforce.com Administrator Certification
2+ years' experience as a Salesforce Administrator with experience supporting custom applications and objects, formula fields, workflows, custom views, etc.
Experience in Agile environment, and supporting work intake processes
Strong command of Salesforce platform across sales and service cloud
Ability to manage multiple projects/initiatives concurrently
Communication skills - Reads, writes, and speaks fluent English, using appropriate grammar, style, and vocabulary. Correctly, spells commonly used English words and job-specific terms.
Demonstrates ability to find common ground between user requirements, scope, and platform capabilities, and respectfully challenge ideas in the spirt of continuous improvement
Demonstrates exceptionally strong written and verbal communication skills.
Organizational ability - Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.
Data analysis - Demonstrates ability to run basic analysis on data sets

Nice To Haves

Additional Salesforce certifications preferred (eg. Trailhead Badges, Advanced Administrator)
HubSpot experience preferred
Health care background preferred (veterinary or human healthcare, pharmaceutical, etc.).

Responsibilities

Manages all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, sharing rules
Collaborates with end users across the organization to resolve support tickets
Contributes to a growing knowledgebase that serves our user base as well as system administrators
Implements Salesforce configuration changes - eg. Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
Supports inbound user requests for bugs and enhancement ideas
Supports releases through developing/testing in lower environments alongside project team, and deploying work into production environment
Identifies unused or under-utilized platform features and create enhancement ideas to drive core business goals
Manages proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
Validates technical documentation for user training
Supports integrated applications
Supports commercial operations broadly as needed
May be asked to participate in enterprise initiatives, special projects, and other duties as assigned.