Implementation Specialist (Salesforce)

Tractor Zoom•West Des Moines, IA

1d•Hybrid

About The Position

At Tractor Zoom, we’re on a mission to transform how the ag industry buys, sells, and values equipment. We connect dealers, farmers, lenders, and auctioneers through one intelligent platform that delivers real-time data, powerful insights, and faster paths to action. Whether you're in the field, on the lot, or behind the desk—we help you price smarter, move faster, and sell more. With data from over 65% of U.S. used equipment listings, Tractor Zoom is the #1 Sales Tech in agriculture, providing unmatched visibility into the market. From streamlining valuations to automating workflows, our solutions are designed to fuel smarter decisions and unlock growth for every player in the equipment lifecycle. We are looking for an Implementation Specialist to join our Operations Team. This role supports our external clients before, during and after the implementation process. This role will be managing multiple complex tasks while maintaining engagement with our internal team and clients in a professional and punctual manner. This role works primarily within Salesforce and requires a highly organized individual with strong Salesforce experience who excels at leading client conversations, discovering business requirements, and translating those needs into effective product implementations. The Implementation Specialist defines and executes delivery, and implementation plans and can test and troubleshoot final systems. In this role, you will be providing end user training during and after the implementation process while working closely with all team members.

Requirements

Bachelor’s degree preferred
2-4 years of product implementation experience
Strong Salesforce experience (administrator, power user, or similar hands-on role)
Good communication and interpersonal skills
Strong business sense and industry expertise

Nice To Haves

Equipment dealership experience is a plus

Responsibilities

Lead several implementation projects while providing great service and professionalism
Lead client conversations to discover, document, and validate business requirements and use cases
Identify areas of complexity, recommend solutions, and guide clients through tradeoffs and best practices
Product Expert from both business and technical standpoint
Translate customer business requirements and use cases into detailed configuration designs, and identify areas of complexity and propose solutions
Work on multiple, complex tasks while staying highly organized and meeting deadlines
Take ownership and follow through on client issues until resolved
Collaborate closely with internal teams to advocate for the customer and drive product and process improvements
Other duties as assigned