Salesforce Solution Architect, Experience Cloud
About The Position
At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you.
Requirements
- Significant business process, technical consulting, or enterprise architecture experience
- 3+ years of CRM industry experience (Salesforce platform preferred)
- Proven ability to design and optimize business processes and integrate processes across disparate systems
- Understanding of basic UX principles
- Willing and able learner of new technologies
- Extremely strong written and oral communication
Nice To Haves
- Expertise providing solution architecture on Salesforce Experience Cloud
- Salesforce certifications in Service Cloud and Experience Cloud
- Familiarity with charting tools (e.g., Lucidchart)
- Experience working alongside designers utilizing artifacts such as sitemaps, detailed mockups, and prototypes
- Involvement in design or development of custom web components
Responsibilities
- Provide industry best practices and serve as a trusted client advisor
- Drive requirement gathering and serve as the Salesforce platform expert
- Work with the client to build out their strategy and roadmap, enabling both quick wins and longer-term strategic goals
- Leverage Salesforce technology such as Experience Cloud, Service Cloud, and Knowledge
- Provide input on detailed design specifications, infrastructure, and project plans
- Translate business requirements into well-architected solutions
- Coach and mentor junior technical and functional team members
- Follow and understand new Salesforce product and technical capabilities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
