Salesforce Service Cloud Product Owner

CNX

1d•$144,964 - $192,250•Remote

About The Position

We are seeking a dynamic and experienced Product Owner to join our team. The ideal candidate will have a strong techno-functional background in Salesforce Service Cloud and its ecosystem, along with excellent communication skills. This role involves overseeing team management activities and collaborating closely with various stakeholders to deliver exceptional solutions.

Requirements

4+ yrs of Salesforce/Service Cloud experience
Proven experience as a Product Owner or similar role in a technology-driven environment.
Strong techno-functional expertise in Salesforce Service Cloud and related ecosystems.
Service Cloud Implementation experience.
Exceptional verbal and written communication skills.
Experience writing User Stories, Epics, and Features in JIRA.
Demonstrated ability to manage and inspire a team.
Strong problem-solving skills and a strategic mindset.

Nice To Haves

Experience working in an Agile/Scrum environment.
Familiarity with Enterprise Call Center operations and technology.
Service Cloud Certification

Responsibilities

Responsible for Product Roadmap for client’s Enterprise Call Center
Define and write Epics, Features, and User Stories in JIRA that align with business objectives.
Collaborate with the client Scrum Master, Delivery Manager, and Architects to align product vision and priorities.
Manage a team of Developers and Quality Assurance professionals.
Foster a culture of collaboration, innovation, and continuous improvement within the team.
Work closely with Product Managers and stakeholders from the client’s Enterprise Call Center and related platforms.
Engage with cross-functional teams to ensure alignment and understanding of product goals.
Serve as the primary communication bridge between the development team and client stakeholders.
Provide clear and concise updates on product status, upcoming features, and strategic roadmaps.
Present periodic status reports to client stakeholders
Utilize functional and technical knowledge of Salesforce Service Cloud to guide product development.
Stay informed about industry trends and emerging technologies to inform product strategy.