Lead Salesforce Product Owner

Caterpillar•Chicago, IL

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics and AI capabilities to help our customers build a better, more sustainable world. Job Summary: The Lead Salesforce Product Owner will work within our large Salesforce ecosystem. You will lead strategies for Sales Cloud and Experience Cloud to optimize revenue and drive towards world-class portals. You will drive new endeavors, maintain existing solutions and refactor technical debt. You will also need to stay ahead of the curve, evaluating and implementing emerging technologies like Agentforce (AI Agents), Data Cloud, and everything else.

Requirements

Business Analysis: Strategic Roadmap and Vision; Strong ability to translate long-term company goals into a Salesforce Roadmap that balances new features with technical debt and platform upgrades
Decision Making and Critical Thinking: Knowledge and application of logical framework (like Value vs. Effort ) to prioritize the backlog
Software Problem Management: Understanding how a lead flows from a website click to a closed-won opportunity. Ability to spot process gaps and design solutions that fix the business problem, rather than just adding a new custom field.
Software Product Business Knowledge: Thorough understanding what the platform can do natively. Knowing the difference between a Flow, a Validation Rule, and a Custom Object allows you to guide developers and prevent "over-engineering."
Effective Communications: You must be able to explain complex technical limitations to executives in terms of business risk and ROI, ensuring everyone is aligned on what can realistically be delivered.

Responsibilities

Lead strategic initiatives from your past experiences: You will drive change through out of the box solutions and consulting our many business partners on their innovative ideas. You will work within our team of Product Owners, Engineers, and Architects to help validate POCs, rolling out new solutions when needed, and
Implement Emerging Technologies: You will be responsible for evaluating and integrating cutting-edge Salesforce innovations, including Agentforce (AI Agents) and Data Cloud.
Drive advanced standardization and utilize advanced automation tools like Flow to ensure the Salesforce ecosystem effectively meets the evolving needs of business partners.