Salesforce Senior Manager

PwC•Grand Rapids, MI

27d

About The Position

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. As a Salesforce consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives. Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Craft and convey clear, impactful and engaging messages that tell a holistic story. Apply systems thinking to identify underlying problems and/or opportunities. Validate outcomes with clients, share alternative perspectives, and act on client feedback. Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations. Deepen and evolve your expertise with a focus on staying relevant. Initiate open and honest coaching conversations at all levels. Make difficult decisions and take action to resolve issues hindering team effectiveness. Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. As part of the Salesforce Consulting team you will lead the development and implementation of Salesforce technology-enabled solutions that address client needs. As a Senior Manager you will set the strategic direction, drive business growth, and maintain impactful executive-level client relations while mentoring the next generation of leaders. This role requires a visionary approach to problem-solving and the ability to cultivate potential within teams, delivering innovative solutions in a fast-paced environment.

Requirements

Bachelor's Degree
7 years of experience

Nice To Haves

Preferred field(s) of study: Computer and Information Science or Management Information Systems
One or more Salesforce.com certifications : Certified Administrator, Certified Developer, or Certified Sales/Service/Salesforce Industries
Demonstrating thought leadership in Salesforce technology solutions
Leading teams to develop client proposals and solutions
Developing and sustaining client relationships through networking
Preparing and presenting thorough and clear presentations effectively
Performing software configuration and coding in Salesforce.com
Leading Salesforce Industry engagements successfully
Working knowledge of Agile and SAFe environments