Salesforce Scrum Master (West Virginia)

ICF • Frederick, MD

39d • $81,111 - $137,889 • Onsite

About The Position

ICF seeks a skilled Scrum Master to lead a Salesforce implementation project for the US Department of Homeland Security (DHS). The project involves deploying a mission-critical application leveraging Salesforce’s Public Sector Solutions, integrated with 3rd party systems, and built using Agile methodology.

Requirements

• 5+ years as a Scrum Master leading Agile teams, preferably on Salesforce or SaaS implementation projects.
• Proficiency with Jira Agile project management tool and Microsoft Office Suite.
• Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or equivalent Scrum Master certification required.
• Candidate must have a Public Trust or an Active Secret clearance.
• U.S. Citizenship is required due to federal contract requirements.
• Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S.
• Candidate must have lived in the U.S. for three (3) full years out of the last five (5) years.

Nice To Haves

• Understanding of DoD and federal government security standards and experience supporting ATO processes.
• Experience working with federal government clients, particularly DHS or DoD.
• Familiarity with Salesforce, including its general functionality and the use cases it supports.
• Project Management Professional (PMP) certification.
• Prior experience delivering user training or creating technical documentation.
• Background in data migration projects.
• Highly effective analytical, problem-solving, and decision-making capabilities.
• Demonstrated critical thinking, attention to detail, and the ability to produce polished and well-organized written deliverables.
• Excellent communication and interpersonal skills to interface effectively at all levels of ICF and the client.
• Organized, detailed oriented and able to prioritize and multi-task.

Responsibilities

• Guide a cross-functional Agile team in delivering a Salesforce-based SaaS solution.
• Facilitate Agile ceremonies (e.g., daily stand-ups, sprint planning, retrospectives, and reviews) to ensure efficient team collaboration and delivery.
• Collaborate with customer stakeholders to gather requirements, refine user stories, and design system features (e.g., workflows, processes).
• Ensure the project meets DoD and federal government security and compliance standards, supporting efforts to obtain Authorization to Operate (ATO).
• Remove team impediments and shield the team from external distractions to maintain focus on sprint goals.
• Support gate reviews for system and acquisition lifecycle checkpoints, ensuring timely delivery of required documentation.
• Promote effective communication between technical teams, stakeholders, and leadership to align on project objectives and progress.
• Assist in delivering user training to ensure effective adoption of the new system.
• Maintain Agile artifacts (e.g., product backlog, sprint backlog) and track progress using tools like Jira or equivalent.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed