Salesforce Product Owner, Member and Participant Growth

Rotary International•Evanston, IL

17d•$109,350 - $121,500•Hybrid

About The Position

The Salesforce Product Owner will be primarily responsible for managing the lifecycle of a portfolio of capabilities led by our Salesforce Product Manager. This role works closely with Key Stakeholders, and Product Managers to understand the organizational goals and priorities driving roadmaps. We are looking for a forward thinker able to see the bigger picture of the integrated system (Marketing Cloud, CRM, Experience Cloud, Non-Profit Cloud and Data Integration). In this role you'll tackle the challenge of juggling multiple solution capabilities and mastering the technical complexities of Rotary's products. Your work will have a profound impact, driving participant-focused solutions, leading market innovations, and enhancing product quality. The Salesforce Product Owner reports to a Product Manager aligned to a portfolio of solution capabilities.

Requirements

Bachelor's degree in engineering, Computer Science, Management Information System or equivalent experience required.
Proficiency in Salesforce platform, including Marketing Cloud and Experience Cloud.
Knowledge of Agile Values, Principles, and mindset with at least 3-5 years' experience acting in a Salesforce Business Analyst role, or a similar role.
Experience with Salesforce integrations and third-party applications.
Strong technical acumen and system thinking.
Proficiency using Confluence, SharePoint, and JIRA.
A consumer-centric focus with experience managing user experience components.
An ability to articulate and clearly communicate and document complex problems and solutions simply and logically.
Demonstrated track record in effective requirement elicitation and analysis.
Excellent critical thinking and communication skills.
Self-motivation is crucial.
Excellent verbal and written communication skills.
Bringing a strong understanding of Salesforce best practices and functionality to Rotary
Team oriented with proven ability to build consensus across groups with different priorities and lead diverse cross-functional teams.
Tackling problems with creativity and a positive attitude.
Analytical and decision-making skills.
Managing more than one product.
Being flexible and adaptable to change.

Nice To Haves

Salesforce certifications (e.g., Sales Cloud, Nonprofit Cloud, Marketing Cloud, Experience Cloud) preferred.
Familiarity with Salesforce Einstein Analytics.
Certified in Scaled Agile - SAFe® Product Owner (PO/PM) a plus.

Responsibilities

Owning the product backlog and priority of backlog items; ensure it is transparent, visible, and understood.
Creating and communicating backlog items (i.e., writing user stories).
Accepting user stories.
Prioritizing and sequencing stories to maximize business value while maintaining a sustainable pace.
Managing the product roadmap of solution capabilities.
Closely collaborating with your Product Manager and/or Business Stakeholder to gain product understanding and prioritize backlog items efficiently.
Processing and analyzing product feedback from stakeholders.
Conducting demos for all required stakeholders.
Running UAT.
Collaborating with IT back-end teams and shared services to assist decision-making and sequencing of critical technology enablers.
Ensuring ongoing collaboration with other product development teams to align work and proactively manage cross-team dependencies.
Monitoring, triaging, and investigating production issues.
Analyzing functional and non-functional product requirements, dependencies, and constraints and decomposing them into tasks for the development team.
Working with the Salesforce System Administrator to coordinate upgrades or data integration changes requiring Rotary support.