Salesforce Product Manager

United Site Services•Westborough, MA

41d

About The Position

United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers' project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs. Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers. By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business. The Salesforce Product Manager is responsible for defining, executing, and continuously optimizing the vision, strategy, and roadmap for the organization's Salesforce ecosystem-including Sales Cloud, Data Cloud, Marketing Cloud, CPQ, and Field Service (FSL). This role serves as the bridge between business stakeholders and technical delivery teams to ensure Salesforce enables seamless customer engagement, scalable business operations, and data-driven decision-making across the enterprise.

Requirements

4 Year / Bachelors Degreein Business, Information Systems, Computer Science, or a related field.
5 of hands-on Salesforce experience, including configuration, automation (Flows, Process Builder, Apex fundamentals), and reporting.
Proven track record managing Salesforce implementations or acting as system owner/product manager across multiple modules.
Strong understanding of: Sales Cloud: Lead, Opportunity, and Forecast Management CPQ: Pricing, Quoting, and Order Management Field Service (FSL): Work Order, Scheduling, and Resource Optimization Data Cloud: Data unification, enrichment, and segmentation Marketing Cloud: Campaign automation, journey orchestration, and analytics
Excellent communication and stakeholder management skills across business and technical teams.
Salesforce Certified Administrator, Product Owner, or Advanced Admin Certification.
Strategic mindset with the ability to link CRM capabilities to measurable business outcomes.
Strong organizational, prioritization, and multitasking skills.
Collaborative, proactive, and comfortable navigating ambiguity in a fast-paced environment.
Effective communicator able to translate complex systems concepts for business audiences.

Nice To Haves

Experience with integrations via MuleSoft, Snaplogic, Informatica, Boomi or similar middleware.
Background in SaaS, manufacturing, or field services industries.
Familiarity with Agile/Scrum methodologies and tools such as Jira or simialr tools.
Increased Salesforce adoption and user engagement across modules.
Improved sales productivity and quote-to-cash cycle times.
Enhanced customer insights through unified data and analytics.
Reduction in manual workflows through automation and integration.
Positive user and stakeholder feedback on system performance and usability.

Responsibilities

Own the full Salesforce product lifecycle-from ideation, design, and development to launch and ongoing optimization.
Define and maintain a unified Salesforce roadmap aligned with enterprise objectives, focusing on customer acquisition, revenue growth, and operational efficiency.
Evaluate new Salesforce features, releases, AppExchange solutions, and integration opportunities to extend platform value.
Drive standardization and scalability across all Salesforce modules and related tools.
Serve as the primary liaison between business units (Sales, Marketing, Operations, Service, and Finance) and technical teams (internal and external).
Translate business needs into clear user stories, use cases, and acceptance criteria.
Facilitate cross-functional prioritization sessions to align competing needs across multiple business domains.
Communicate platform strategy, roadmap updates, and release impacts to key stakeholders and end users.
Lead implementation, testing, and rollout of new Salesforce features across Sales Cloud, CPQ, FSL, Data Cloud, and Marketing Cloud.
Oversee data governance, integration, and security across all Salesforce instances and connected systems.
Establish change management protocols, training, and documentation to drive consistent adoption and minimize disruption.
Partner with IT and Infra to ensure compliance with data privacy and platform security standards.
Define and track KPIs to measure CRM adoption, process automation, lead-to-cash efficiency, and service performance.
Partner with business teams to improve dashboards and analytics leveraging Salesforce Data Cloud and CRM Analytics.
Identify automation and AI-driven opportunities (Einstein, Flow, or Marketing Cloud Journeys) to streamline business processes.
Stay current on Salesforce innovations, releases, and best practices to proactively recommend platform improvements.