Salesforce Portfolio Manager, IT Manager- Baltimore City Department of Information Technology
About The Position
The Salesforce Portfolio Manager leads the strategy, roadmap, and delivery of the City’s enterprise Salesforce platform, including support for the 311-service platform. The Salesforce platform serves as a foundational system for digital service delivery, enabling agencies to manage service requests, streamline operations, and improve resident experience. This role partners with agency leadership, business stakeholders, and vendor teams to identify priorities, define requirements, and deliver Salesforce capabilities that improve service delivery and support agency missions across the City. The role manages a team of Salesforce developers and administrators and ensures the platform evolves to meet organizational needs through an iterative, value-driven approach. Strong analytical skills, stakeholder engagement, and experience managing multiple initiatives are required. Public sector and enterprise platform experience are preferred.
Requirements
- Bachelor of Science degree in Information Technology, Computer Science, Computer Engineering or a related discipline from an accredited college or university.
- Seven years of application programming, systems design, hierarchical/relational database management and/or GIS experience; including three years of supervisory responsibilities as disciplining, evaluating the performance of and recommending the hiring, firing, and promoting of subordinate employees.
- An equivalent combination of education and experience.
- Advanced technical credentials, e.g., Project Management Professional (PMP), Certified Information Security Manager (CISM), preferred.
Nice To Haves
- Public sector experience
- Enterprise platform experience
Responsibilities
- Leads the strategy
- Roadmap
- Delivery of the City’s enterprise Salesforce platform
- Manages a team of Salesforce developers and administrators
- Ensures the platform evolves to meet organizational needs through an iterative, value-driven approach
Benefits
- medical
- prescription drug
- dental
- vision
- optional life
- AD&D
- FSA plans
- wellness programs
- support groups
- workshops
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
