Information Technology (IT) Manager

Torrance Community FCU•Torrance, CA

About The Position

Responsible for the overall management, security, and performance of the Credit Union’s information technology systems and infrastructure. Oversee core processing systems, network administration, cybersecurity, hardware and software maintenance, vendor management, and IT project implementation. Develops IT policies, disaster recovery plans, and security protocols to ensure compliance with regulatory standards and protection of member data. Provides strategic guidance to align technology initiatives with organizational goals and ensures the Credit Union operates efficiently and securely.

Requirements

Three to five years of progressively responsible IT management or network administration experience, preferably in a financial institution.
Bachelor’s degree in information technology, Computer Science, or a related field; or equivalent experience.
Strong leadership, collaboration, and communication skills. Ability to explain technical concepts to non-technical staff and influence strategic decision-making.
Proficient in core banking systems, network administration, virtualization, and cybersecurity practices.
Knowledge of IT compliance standards (NCUA, FFIEC, GLBA).
Strong project management skills, including budgeting and vendor oversight.

Responsibilities

Leads IT team by providing direction, coaching, training, and development opportunities.
Establishes departmental goals, performance standards, and key performance indicators (KPIs).
Oversees implementation and testing of system enhancements, upgrades, and security protocols.
Holds staff accountable for compliance, performance, and service delivery standards.
Provides effective feedback through coaching and timely performance appraisals.
Communicates Credit Union technology strategy and priorities through regular meetings and reports.
Ensures IT resources support organizational efficiency, security, and future growth.
Monitors industry trends to recommend new technologies and innovations that improve member service and operational resilience.
Develops and maintains IT procedures, documentation, and compliance reporting.
Oversees daily operation of core banking systems, network infrastructure, and critical business applications.
Ensures maximum system uptime, availability, and performance through proactive monitoring and maintenance.
Manages user access controls, system configurations, and software licensing.
Implements security measures to protect member data and Credit Union assets from cyber threats.
Coordinates regular testing of disaster recovery and business continuity plans.
Ensures timely resolution of technical issues and escalates critical incidents when necessary.
Manages relationships with core system providers, cybersecurity partners, and IT service vendors.
Negotiates and reviews contracts, service level agreements, and renewal schedules.
Oversees technology-related projects, including hardware and software upgrades, system integrations, and new service roll-outs.
Tracks project timelines, budgets, and performance metrics to ensure successful outcomes.
Ensures adherence to NCUA, FFIEC, and other regulatory requirements related to IT security and data protection.
Conducts regular vulnerability assessments, penetration testing, and risk evaluations.
Develops and delivers cybersecurity awareness training for staff.
Maintains audit-ready documentation and responds to IT-related audit and regulatory requests.
Oversees helpdesk operations and ensures timely support for internal users and branch operations.
Establishes protocols for hardware replacement, software upgrades, and technical troubleshooting.
Ensures IT assets are tracked, inventoried, and maintained according to lifecycle schedules.