Salesforce OMS Administrator

Shark Ninja Operating•Needham, MA

58d

About The Position

SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja , the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 3,600+ associates, the company's products are sold at key retailers, online and offline, and through distributors around the world . Overview: We are seeking a detail-oriented Salesforce OMS Administrator to manage, support, and optimize our Salesforce Order Management System (OMS). This role is responsible for maintaining order workflows, integrations, and data integrity while ensuring the platform supports a seamless end-to-end customer experience—from checkout through fulfillment and service. The ideal candidate combines strong Salesforce administration skills with a solid understanding of eCommerce, fulfillment, and customer service operations.

Requirements

3+ years of Salesforce Administration experience (preferably with Salesforce OMS or Commerce Cloud).
Experience supporting eCommerce or order management processes.
Strong understanding of Salesforce data model, flows, validation rules, and automation.
Excellent troubleshooting, analytical, and documentation skills.

Nice To Haves

Experience integrating Salesforce OMS with Oracle OIC Integration Layer.
Familiarity with Apex, SOQL, and API integration concepts.
Knowledge of B2C Commerce, Service Cloud, or Experience Cloud.

Responsibilities

Configure and support order workflows, payment capture, cancellations, returns, and exchanges.
Ensure order data accuracy across Salesforce, ERP, and external fulfillment systems.
Partner with Customer Service and Operations to resolve order discrepancies and streamline processes.
Support integrations between OMS, Commerce Cloud, ERP, and 3rd-party logistics (3PL) systems.
Maintain data synchronization and integrity across all systems.
Assist with API testing and updates when new integrations or enhancements are introduced.
Identify opportunities to enhance automation, reporting, and scalability within Salesforce OMS.
Collaborate with cross-functional teams (eCommerce, IT, Finance, Customer Experience) to implement new features and workflows.
Document system configurations, business rules, and change management procedures.
Serve as the subject matter expert (SME) for Salesforce OMS functionality.
Provide end-user support, training, and guidance to business teams.
Create and maintain user documentation, training materials, and knowledge articles.