Salesforce Business Systems Analyst

Osmose Utilities Services • Atlanta, GA

4d • Onsite

About The Position

Osmose Utilities Services, Inc. is seeking an experienced Senior Business Systems Analyst Salesforce to serve as a strategic partner between business and IT. This role drives Salesforce-based solutions supporting sales, operations, and enterprise processes, ensuring alignment with business objectives and platform best practices.

Requirements

• Bachelors degree in Business, Information Systems, Computer Science, or equivalent experience.
• 5+ years of experience as a Business Systems Analyst or Salesforce Business Analyst.
• Strong hands-on experience with Salesforce (Sales Cloud, Revenue Cloud, preferred).
• Proven ability to lead complex, cross-functional initiatives.
• Experience working in Agile environments using tools such as Azure DevOps, Jira, etc..
• Excellent communication and stakeholder management skills.

Nice To Haves

• Experience with any CPQ (Configure, Price, Quote) or Revenue Cloud.
• Salesforce Administrator or Business Analyst certifications.
• Experience with system integrations and enterprise reporting.
• Background in utilities, field services, or infrastructure industries.

Responsibilities

• Serve as a liaison between business stakeholders, IT leadership, and technical teams.
• Lead discovery and requirements gathering for complex Salesforce initiatives.
• Translate business needs into functional requirements, user stories, and acceptance criteria.
• Partner with architects, administrators, developers, and vendors to design scalable solutions.
• Provide subject-matter expertise and guidance on Salesforce platform capabilities.
• Communicate solutions to offshore development team members
• Provide hands-on Salesforce Configuration solutions
• Execute system tests, prepare user-acceptance tests,, prepare deployments and conduct readiness, and validate changes post-implementation.
• Initiate process improvement efforts.
• Contribute to data governance, reporting, and system optimization efforts.
• Mentor junior analysts and contribute to Business Systems standards and best practices.

Benefits

• Join a company focused on safety, sustainability, and resilient infrastructure, offering competitive compensation, benefits, and growth opportunities in a highly visible senior role.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees