Salesforce Business Analyst - On-site

Premier America Credit Union•Los Angeles, CA

70d•Onsite

About The Position

Salesforce Business Analyst will be responsible for analyzing business processes, gathering requirements, designing solutions, and configuring the Salesforce platform to support business operations. Will work closely with stakeholders from various departments to understand their needs and translate them into technical requirements. Additionally, administer and maintain the Salesforce platform, ensuring data integrity, security, and optimal performance.

Requirements

Five years to eight years of similar or related experience, including preparatory experience.
Bachelor's degree in Business Administration, Information Technology, or related field.
A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle level managers.
Proven experience as a Salesforce Business Analyst, with a strong understanding of Salesforce architecture, data model, and capabilities.
Demonstrated ability to gather requirements, design solutions, and configure Salesforce to meet business needs.
Proficiency in Salesforce administration tasks, including user management, security settings, data management, and customization.
Excellent communication, collaboration, and problem-solving skills. Ability to prioritize and manage multiple projects simultaneously in a fast-paced environment.

Nice To Haves

Salesforce Certified Administrator (ADM 201), Salesforce Certified Platform App Builder and Salesforce Certified Business Analyst credentials preferred.

Responsibilities

Collaborate with stakeholders to understand business requirements and objectives.
Analyze and document current business processes and identify opportunities for improvement.
Design and implement Salesforce solutions to streamline workflows, automate processes, and enhance productivity.
Configure Salesforce objects, fields, workflows, approval processes, and other features to meet business requirements.
Develop and maintain custom reports, dashboards, and analytics to provide insights into business performance.
Conduct user training and provide ongoing support to ensure effective use of the Salesforce platform.
Stay current with Salesforce updates, best practices, and industry trends to recommend and implement enhancements.
Collaborate with cross-functional teams, including salesforce developers, project managers, to deliver successful Salesforce implementations and enhancements.