Salesforce Business Analyst

AAA Mid-Atlantic•Wilmington, DE

1d•$71,410 - $117,737•Hybrid

About The Position

AAA Club Alliance is currently seeking a Salesforce Business Analyst to join our team at one of our 4 locations: Wilmington, DE, Worthington, OH, Cincinnati, OH or Lexington, KY. This is a hybrid role and will require you to work onsite 3 days per week. The primary duties of the Salesforce Business Analyst are to: Work with Product Owners, Stakeholders, developers and other system owners to gather and groom business requirements. Support the overall development process for new feature requests and defect resolution; manage Jira backlog; create user stories for enhancement requests or defects for bugs, prioritize with business/IT, lead backlog grooming and sprint planning sessions. Support Salesforce design and architecture of new feature requests. Develop Salesforce configuration changes for feature requests and defects. Provide Salesforce administration support for all ACA Salesforce orgs. Provide Level 1 - Level 3 support for Production Salesforce issues; triage issues, re-produce, identify root cause, propose solutions, and provide instructions to users. Lead Salesforce Production deployment tasks/planning; align with developers on changes, coordinate with QA for testing, and provide tickets to IT. Lead change control meetings with IT/business, manage communications, create and execute test plans for smoke testing. Perform data loads for mass creation or update of bulk records in Salesforce. Provision users in non-Production environments, i.e. UAT, DEV, Training. Ensure that the solution meets performance, scalability, and security requirements. Collaborate with developers and other stakeholders to ensure successful implementation. Perform other duties as assigned.

Requirements

Bachelor’s degree (BA/BS) or equivalent in Computer Sciences, Business Administration, or related field required. Equivalent combination of education, technical training, and experience will be considered in lieu of degree.
Minimum 3 years of Salesforce development experience required.
Experience in developing detailed user stories in a test-driven agile methodology preferred.
Experience with test driven development, test coverage and security vulnerability remediation preferred.
Experience with multi-system architecture, system redundancy design and implementations preferred.
Strong technical skills, knowledge of various technologies and platforms, ability to design and implement complex systems, and strong problem-solving skills.
Ability to write, interpret, and critique technical specifications.
Ability to gather requirements and present solutions to stakeholders.
Ability to multitask and manage several projects at once.
Working knowledge of RDBMS solutions (e.g. Oracle, SQL).
Working knowledge of virtualization platforms and cloud platforms (e.g. Azure, AWS, GCP).
Strong communication and presentation skills.
Strong analytical skills.

Nice To Haves

Additional Salesforce certifications (i.e., Certified Salesforce Administrator, Certified Salesforce Platform App Builder, Field Service Lightning Consultant, and/or Experience Cloud Consultant) preferred.
Knowledge of core networking principles is a plus.

Responsibilities

Work with Product Owners, Stakeholders, developers and other system owners to gather and groom business requirements.
Support the overall development process for new feature requests and defect resolution
Manage Jira backlog
Create user stories for enhancement requests or defects for bugs, prioritize with business/IT, lead backlog grooming and sprint planning sessions.
Support Salesforce design and architecture of new feature requests.
Develop Salesforce configuration changes for feature requests and defects.
Provide Salesforce administration support for all ACA Salesforce orgs.
Provide Level 1 - Level 3 support for Production Salesforce issues; triage issues, re-produce, identify root cause, propose solutions, and provide instructions to users.
Lead Salesforce Production deployment tasks/planning; align with developers on changes, coordinate with QA for testing, and provide tickets to IT.
Lead change control meetings with IT/business, manage communications, create and execute test plans for smoke testing.
Perform data loads for mass creation or update of bulk records in Salesforce.
Provision users in non-Production environments, i.e. UAT, DEV, Training.
Ensure that the solution meets performance, scalability, and security requirements.
Collaborate with developers and other stakeholders to ensure successful implementation.
Perform other duties as assigned.

Benefits

The starting base compensation for this position is $71,410 to $117,737.
The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.
Comprehensive health benefits package.
Up to three weeks of paid time off accrued during your first year.
Annual Bonus Plan.
401(K) plan with company match up to 7%.
Professional development opportunities and tuition reimbursement.
Paid time off to volunteer & company-sponsored volunteer events throughout the year.
Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, Health & Life Insurance, Short Term/Long Term Disability.
Medical, Dental, and Vision plan options
Up to 2 weeks Paid parental leave
401k plan with company match up to 7%
2+ weeks of PTO within your first year
Paid company holidays
Company provided volunteer opportunities + 1 volunteer day per year
Free AAA Membership
Continual learning reimbursement up to $5,250 per year