SalesForce Business Analyst

Current Lighting Employee Co LLC • Greenville, SC

1d • $75,000 - $95,000

About The Position

Responsibilities

Responsible for in-depth business process flows and requirements with an expectation that requirements are detailed enough to allow a developer to begin work.
Help align the ongoing Salesforce.com roadmap to support Current’s strategic initiatives. Facilitate project prioritization meetings with business leaders and gain consensus on the project roadmap
Serve as the subject matter expert on Salesforce.com [//Salesforce.com] initiatives in relation to the daily user experience.
Provide mentoring and guidance to other team members as they fulfill real-time feature requests. Collaborate with IT Teams to troubleshooting issues and prioritize help desk tickets if needed
Contribute to adoption by improving the user experience through standardization, documentation, training, and ongoing improvement initiatives
Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress. Ensure that the business and technical ROI on large scale projects is defined and included in the project status reports
Work with the technical teams on release planning for production and also on the coordination and planning, and refresh of lower environments
Develop test plans and lead testing cycles (both QA and UAT)
Drive and support continued education and technical certification obtainment for the Business Systems team
Analyze and implement Salesforce release features n accordance with the yearly cycle

Required Qualifications

Minimum 5 years of Salesforce experience, to include the following certifications: Admin, Advanced Admin, Platform App builder, Sales Cloud Consultant, Service Cloud Consultant
CPQ experience is required, so please be able to explain your involvement with planning, setting up and maintaining a CPQ based system. Salesforce CPQ is not an explicit requirement, but prior or current CPQ manufacturing industry experience is:
Strong data analytical skills
Strong business acumen, technical aptitude, and attention to detail
Demonstrated ability to manage and prioritize multiple projects and ticketing systems and cross functional workstreams
Ability to clearly & concisely communicate with users indifferent roles and with varying skill sets
Positive attitude, growth mindset, and ability to take initiative with minimal supervision

Preferred Qualifications

Experience in the following areas is a plus:

Salesforce Ecosystem: Sales Cloud, Service Cloud, Experience Cloud, B2B Commerce, Manufacturing Cloud
Salesforce Certifications: UX Designer, Experience Cloud, Sharing and Visibility Designer
Data Integration Experience- Business Analyst or Solutions Architect experience in mapping data flows for system integration projects
Workflow & Automation Platforms: Zapier, Formstack, Jotform
Document & e-Signature Tools: Dropbox Sign, Panda Docs, Box, Docusign
Salesforce Utilities: Salesforce Workbench, Data Loader, SF DevOps, Agentforce Vibes, Developer Console (for debugging)
Work experience in a manufacturing environment with demonstrated understanding of working Sales Order flow including Order Management, Order Acknowledgement, Advanced Shipping Notice, as well as standard Manufacturing experience in Warranty, Claim, and Rebate flows, etc.

Ideal candidates may also:

Enjoy analytical troubleshooting and data-driven problem solving
Work with strong attention to detail and data accuracy
Proactively recommend system improvements
Communicate and collaborate effectively across teams, both in-office and remote
Understand Salesforce database structures, capabilities, and limitations
Have experience implementing Salesforce end-to-end
Thrive in a fast-paced, evolving environment with high autonomy

Education or Experience

5 years minimum Salesforce experience, administrator skills required
Bachelor's degree or equivalent work experience

Compensation

The position has a compensation package inclusive of base, bonus (if eligible), benefits, 401k contribution, time off, recognition awards and more. This salary range is $75,000-95,000.

Benefits and Perks

The Highlights:

All around competitive culture where together we strive to:

Approach each day with a tenacious curiosity
Communicate openly and honestly- internally and externally
Work hard, take risks, fail fast…learn and move on
Embrace diversity and welcome opposing thoughts
Empower and develop each other
We have an open and inclusive culture where you’ll learn and grow through programs and resources like:
Quarterly company all employee meetings
Management and Leadership development
Initiatives and special projects with executive leadership exposure
Access to top-notch learning courses through LinkedIn Learning
Regular manager check-ins to drive performance and career growth

Our more standard benefits

Full-time exempt roles have a Permissive Time Off Policy, giving you flexibility to rest, relax and recharge away from work
Paid Company Holidays
A comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance 
401(k) retirement program with a fully vested immediate company match
Flexible Spending Account options for pre-tax employee allocations

Equal Opportunity Employer

Current is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided on the basis of qualifications, merit, and business need. At Current, we are Always On and working to improve lives with the industry's most expansive portfolio of sustainable advanced lighting and intelligent controls that reliably meet our customers' needs. Learn more at CurrentLighting.com [https://www.gecurrent.com/about]

Requirements

• Minimum 5 years of Salesforce experience, to include the following certifications: Admin, Advanced Admin, Platform App builder, Sales Cloud Consultant, Service Cloud Consultant
• CPQ experience is required, so please be able to explain your involvement with planning, setting up and maintaining a CPQ based system. Salesforce CPQ is not an explicit requirement, but prior or current CPQ manufacturing industry experience is:
• Strong data analytical skills
• Strong business acumen, technical aptitude, and attention to detail
• Demonstrated ability to manage and prioritize multiple projects and ticketing systems and cross functional workstreams
• Ability to clearly & concisely communicate with users indifferent roles and with varying skill sets
• Positive attitude, growth mindset, and ability to take initiative with minimal supervision
• 5 years minimum Salesforce experience, administrator skills required
• Bachelor's degree or equivalent work experience

Nice To Haves

• Salesforce Ecosystem: Sales Cloud, Service Cloud, Experience Cloud, B2B Commerce, Manufacturing Cloud
• Salesforce Certifications: UX Designer, Experience Cloud, Sharing and Visibility Designer
• Data Integration Experience- Business Analyst or Solutions Architect experience in mapping data flows for system integration projects
• Workflow & Automation Platforms: Zapier, Formstack, Jotform
• Document & e-Signature Tools: Dropbox Sign, Panda Docs, Box, Docusign
• Salesforce Utilities: Salesforce Workbench, Data Loader, SF DevOps, Agentforce Vibes, Developer Console (for debugging)
• Work experience in a manufacturing environment with demonstrated understanding of working Sales Order flow including Order Management, Order Acknowledgement, Advanced Shipping Notice, as well as standard Manufacturing experience in Warranty, Claim, and Rebate flows, etc.
• Enjoy analytical troubleshooting and data-driven problem solving
• Work with strong attention to detail and data accuracy
• Proactively recommend system improvements
• Communicate and collaborate effectively across teams, both in-office and remote
• Understand Salesforce database structures, capabilities, and limitations
• Have experience implementing Salesforce end-to-end
• Thrive in a fast-paced, evolving environment with high autonomy

Responsibilities

• Responsible for in-depth business process flows and requirements with an expectation that requirements are detailed enough to allow a developer to begin work.
• Help align the ongoing Salesforce.com roadmap to support Current’s strategic initiatives. Facilitate project prioritization meetings with business leaders and gain consensus on the project roadmap
• Serve as the subject matter expert on Salesforce.com [//Salesforce.com] initiatives in relation to the daily user experience.
• Provide mentoring and guidance to other team members as they fulfill real-time feature requests. Collaborate with IT Teams to troubleshooting issues and prioritize help desk tickets if needed
• Contribute to adoption by improving the user experience through standardization, documentation, training, and ongoing improvement initiatives
• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress. Ensure that the business and technical ROI on large scale projects is defined and included in the project status reports
• Work with the technical teams on release planning for production and also on the coordination and planning, and refresh of lower environments
• Develop test plans and lead testing cycles (both QA and UAT)
• Drive and support continued education and technical certification obtainment for the Business Systems team
• Analyze and implement Salesforce release features n accordance with the yearly cycle

Benefits

• The position has a compensation package inclusive of base, bonus (if eligible), benefits, 401k contribution, time off, recognition awards and more.
• Full-time exempt roles have a Permissive Time Off Policy, giving you flexibility to rest, relax and recharge away from work
• Paid Company Holidays
• A comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance
• 401(k) retirement program with a fully vested immediate company match
• Flexible Spending Account options for pre-tax employee allocations

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level