IT Business Analyst, Salesforce

Global Partners LP • Waltham, MA

2d • $81,000 - $121,400

About The Position

The IT Business Analyst, Salesforce is responsible for evaluating, designing, and improving technological systems to increase efficiency. Key responsibilities include gathering and analyzing business and user requirements, documenting system specifications, designing solutions, supporting testing, and providing end-user support and training. The Analyst acts as a liaison between business stakeholders and technical teams to ensure new or enhanced systems align with business objectives and solve complex problems. At Global Partners, business starts with people. Since 1933, we’ve believed in taking care of our customers, our guests, our communities, and each other—and that belief continues to guide us. The Global Spirit is how we work to fuel that long term commitment to success. As a Fortune 500 company with 90+ years of experience, we’re proud to fuel communities—responsibly and sustainably. We show up every day with grit, passion, and purpose—anticipating needs, building lasting relationships, and creating shared value. Job Description: Work with stakeholders to elicit requirements, understand business processes and user needs, and identify opportunities where technology can improve near term efficiency and effectiveness. Create detailed workflow diagrams, data models, and maintain system, process and "how to" documents. Act as the primary point of contact between business users and IT teams, translating business needs into clear, testable technical requirements. Develops user stories, acceptance criteria, and ensures alignment with documented business requirements. Collaborate with technical teams to evaluate and document proposed solution options, including software development, system enhancements, or process changes. Support test plans and validation to ensure systems function as intended. Troubleshoot and resolve system issues with assigned applications, escalating broader or systemic issues as appropriate. Deliver training to end-users and provide ongoing application support and guidance. Facilitate clear and effective communication between stakeholders and technical teams throughout the development process. Continuously seek opportunities for improvement in business processes and systems. Apply industry best practices and methodologies to enhance business analysis practices.

Requirements

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills to work effectively with both business and technical teams.
• Proficiency in relevant software and technology, often including Microsoft Office Suite and various business systems.
• Experience in creating detailed reports and presentations.
• Strong organizational, planning, and time management skills.
• Forward looking solution seeking mindset

Responsibilities

• Work with stakeholders to elicit requirements, understand business processes and user needs, and identify opportunities where technology can improve near term efficiency and effectiveness.
• Create detailed workflow diagrams, data models, and maintain system, process and "how to" documents.
• Act as the primary point of contact between business users and IT teams, translating business needs into clear, testable technical requirements.
• Develops user stories, acceptance criteria, and ensures alignment with documented business requirements.
• Collaborate with technical teams to evaluate and document proposed solution options, including software development, system enhancements, or process changes.
• Support test plans and validation to ensure systems function as intended.
• Troubleshoot and resolve system issues with assigned applications, escalating broader or systemic issues as appropriate.
• Deliver training to end-users and provide ongoing application support and guidance.
• Facilitate clear and effective communication between stakeholders and technical teams throughout the development process.
• Continuously seek opportunities for improvement in business processes and systems.
• Apply industry best practices and methodologies to enhance business analysis practices.

Benefits

• We offer competitive salaries and opportunities for growth.
• We have an amazing Talent Development Team who create trainings for growth and job development.
• Medical, Dental, Visions and Life Insurance. Along with additional wellness support.
• We offer 401k and a match component!
• We provide tuition reimbursement; this benefit is offered after 6 months of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed