Salesforce Business Analyst

Sompo International•Charlotte, NC

1d•Onsite

About The Position

As a leading provider of insurance and reinsurance with worldwide operations and employees in Bermuda, U.S., U.K., Continental Europe and Asia, we recognize that our success is derived directly from those who matter the most: our people. At Sompo International, our values of integrity, collaboration, agility, execution and excellence underpin our culture and our commitment to providing an employee experience that attracts and engages the best talent in the industry. As we continue to grow, we strive to find diverse, innovative and driven professionals to join our teams and offer a broad range of career and development opportunities at all levels, in multiple business areas, in each of our locations throughout the world. Our compensation and benefits programs are market driven and competitive, with excellent family friendly policies and flexible working provisions. Job Description Are you looking for your next opportunity? Sompo has a unique opportunity for a Salesforce Business Analyst to join our Information Technology team. This role will be responsible for converting the business requests into requirements that the Salesforce developers and admins can use to make modifications and enhancements to the Salesforce software. The candidate will have to work closely with both the business and development team. Location: This position will be based out of our Charlotte, NC office. We strive for collaboration which is why we offer a work environment where our employees thrive and develop long lasting careers. Our business, your impact, our opportunity: What you’ll be doing:

Requirements

Bachelor’s degree in computer science, Information Systems, Business Administration, or related field.
3+ years of experience as a Business Analyst, with a focus on Salesforce platform.
Candidate is proficient in Salesforce configuration and customization using declarative tools, with experience working in an offshore capacity.
Insurance industry experience and knowledge with an understanding of the terminology, business functions (UW, Claims, Finance, Actuarial) and business processes.
Working knowledge of some / or all the following lines of business (Commercial Auto, General Liability, Aviation, Workers Compensation, and Property/Casualty.)
Hands-on experience writing user stories is required.
Experience with formal SDLCs and business analysis methodologies.
Has a working knowledge of business analysis documentation standards.
Agile methodology experience a plus.
Experience using standard project and business tools including TFS and Rally.
Has familiarity with a broad multi-disciplinary information technology and proven experience in systems deployment.
Must have experience with using Salesforce for insurance or reinsurance.
Experience in Microsoft Project, Excel, PowerPoint, Project, and SharePoint.
Excellent communication skills, both written and verbal.
Excellent problem-solving and analytical skills.
Must have experience working with various organizational units with a proven track record of working with IT departments and businesses.
Must be able to see tasks through to completion without significant guidance.
Possess personal time-management skills and can meet individual and team deadlines.
Has strong problem-solving and analytical skills, with the ability to effectively communicate with onshore stakeholders.
Possess a detail-oriented mindset with a commitment to delivering high-quality solutions.

Nice To Haves

Certified Business Analyst Professional (CBAP) a plus but not required.
Agile methodology experience a plus.

Responsibilities

Requirements Gathering and Analysis: Engage with onshore stakeholders to understand business objectives, processes, and requirements. Conduct virtual workshops, interviews, and surveys to gather and document detailed business requirements. Analyse business processes and identify opportunities for optimization and automation within the Salesforce ecosystem.
Data Management and Integration: Perform data analysis to assess data integrity and quality within Salesforce, implementing data cleansing and enrichment strategies as needed. Design data migration plans to facilitate seamless transition of data between systems. Work with integration teams to design and implement integrations between Salesforce and other systems, ensuring data consistency and accuracy.
Testing and Quality Assurance: Develop test plans and test cases to validate Salesforce configurations and customizations. Conduct thorough testing of new features and enhancements, ensuring alignment with business requirements and quality standards. Collaborate with onshore teams to coordinate user acceptance testing (UAT) and address feedback in a timely manner.
Training and Support: Provide remote training and support to end-users on Salesforce functionality, troubleshooting issues and answering inquiries as needed. Create user documentation, training materials, and knowledge articles to promote user adoption and self-service support. Serve as a remote subject matter expert (SME) for Salesforce-related inquiries and escalations.

Benefits

Two medical plans to choose from, including a Traditional PPO & a Consumer Driven Health Plan with a Health Savings account providing a competitive employer contribution
Pharmacy benefits with mail order options
Dental benefits including orthodontia benefits for adults and children
Vision benefits
Health Care & Dependent Care Flexible Spending Accounts
Company-paid Life & AD&D benefits, including the option to purchase Supplemental life coverage for employee, spouse & children
Company-paid Disability benefits with very competitive salary continuation payments
401(k) Retirement Savings Plan with competitive employer contributions
Competitive paid-time-off programs, including company-paid holidays
Competitive Parental Leave Benefits & Adoption Assistance program
Employee Assistance Program
Tax-Free Commuter Benefit
Tuition Reimbursement & Professional Qualification benefits